Senior Resolve Analyst & Developer

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

Department of Justice and Community Safety, Victoria, is seeking a senior Resolve analyst and developer to turn business needs into technical solutions across the department. You will develop and support systems, improve performance, and help staff resolve issues.

In this role you will translate business needs into technical specifications, analyze requirements, and maintain Resolve applications including SQL Server code and SSRS reports. Government experience and ITIL fundamentals are valued.

Qualifications

• Relevant ICT qualification desirable.
• Microsoft certifications such as MTA, MCSA or MCSE are desirable.
• ITIL Foundation qualification is desirable.

Responsibilities

• Translate business needs into clear technical specifications for system changes, projects and reports.
• Analyse requirements, design systems and resolve incidents that affect staff.
• Develop and maintain Resolve applications, including SQL Server code and reports.
• Provide technical advice on system settings, technical environments and infrastructure.
• Test new features, check data quality and identify practical improvements to systems and reports.

Skills

Resolve platform

SQL Server

SSRS

Windows environment

Government department experience

Problem-solving

Education

ICT qualification

Tools

SQL Server

SSRS

Job description

Turn business needs into practical technology solutions that help staff work effectively.

• Use your Resolve platform skills to improve systems and reporting.
• Solve technical problems and help shape future system improvements.
• Make a real difference by supporting services that help build a safer Victoria.
• Fixed-term, full-time role earning $116,413 - $140,849 per year, plus super.

What you will do

As senior Resolve analyst and developer, you will develop and support systems used across the department. You will turn business needs into technical solutions, improve system performance and help staff resolve issues.

• translate business needs into clear technical specifications for system changes, projects and reports
• analyse requirements, design systems and resolve incidents that affect staff
• develop and maintain Resolve applications, including SQL Server code and reports
• provide technical advice on system settings, technical environments and infrastructure
• test new features, check data quality and identify practical improvements to systems and reports.

About you

A relevant ICT qualification is desirable, as are Microsoft certifications such as MTA, MCSA or MCSE. An ITIL Foundation qualification is also desirable.

• strong knowledge of the Resolve Software Group configuration platform
• experience developing with SQL Server, including SQL and SSRS, and coding in a Microsoft Windows environment
• experience developing and supporting Resolve applications and handling service requests in a government department
• problem-solving skills, clear communication and the ability to adapt to change while improving services.

To learn even more about this role, please read the position description.

Aboriginal and / or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION : Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

If you have any further questions, feel free to email Cris Bogaoan at [e-mail].