Applications Services Officer

Attorney-General's Department; Adelaide; Hybrid; AUD 106,000 - 112,000; Full time

Benefits offered by this job

Work from home one day per week

Flexible working arrangements

Job summary

Attorney-General's Department is seeking an experienced application professional to join the Resolve team in a permanent role. You will support Resolve, configure complex workflows, develop reports, and oversee integrations across multiple agencies with a focus on consistent service standards.

As one of two Resolve technical resources, you will mentor staff, provide trusted advice, and adapt the service as business needs evolve, including flexible arrangements such as one day per week from home.

Qualifications

• Experience with case management, workflow, CRM or enterprise platforms is desirable.
• Strong skills in SQL, reporting, APIs, integration design and application configuration will be highly regarded.
• Ability to configure workflows, develop reports and support integrations.

Responsibilities

• Provide advanced support for Resolve and the applications team.
• Configure complex workflows and oversee improvements delivered internally or via vendor.
• Develop reports and dashboards to support decision-making.
• Support integrations and advise on architecture and service standards.
• Mentor less experienced staff and shape the service as business needs evolve.

Skills

SQL

Reporting

APIs

Integration design

Application configuration

Case management

Workflow

CRM

Job description

Classification: ASO6 Salary Range: $105,747- $111,854 + Superannuation Duration: Ongoing Vacancy Type: Full Time Number of Positions Available: 1 Closing Date: 11:30pm, Friday 13 November 2026

About the Opportunity

We are seeking an experienced application professional to join our growing Application Services team in a permanent role supporting Resolve, the agency’s strategic case management platform. You will help establish a coordinated internal support model across several legal and integrity agencies, replacing multiple direct vendor relationships with consistent support, clear escalation pathways and common service standards. Working as one of two Resolve technical resources, you will provide advanced support, configure complex workflows, develop reports, support integrations and oversee improvements delivered internally or through the vendor. You will have the autonomy to provide trusted advice, own outcomes, mentor less experienced staff and shape the service as business needs evolve. Experience with case management, workflow, CRM or similar enterprise platforms is desirable, with Resolve training available. Strong skills in SQL, reporting, APIs, integration design and application configuration will be highly regarded. The role offers variety across multiple agencies, direct access to decision-makers, practical work that supports justice and public services, and flexible working arrangements including one day per week working from home.

Special Conditions for Employment

• National Police Check required.
• Some out of hours work may be required.
• Some interstate and intrastate travel may be required.
• Must be eligible to receive ASD Baseline clearance or already hold Baseline clearance.

Additional Notes

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

If you have any support or access requirements, we encourage you to advise us at the time of application via our website https://www.agd.sa.gov.au/.