Residential HVAC Service Manager | Lead, Grow & Deliver
Ken Hall Plumbers
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Benefits offered by this job
Job summary
Ken Hall Plumbers is seeking an HVAC Service Manager to lead and grow our residential service and install team in Adelaide. This hands-on leadership role focuses on organising the team, providing technical guidance and ensuring quality and performance across HVAC work.
You will work with technicians, apprentices, dispatch and operations to keep jobs moving, support customers and drive continuous improvement.
Qualifications
- Experience leading residential service teams
- Ability to coach technicians and apprentices
- Strong customer communication and problem solving
- Proven ability to prioritise workloads in a busy service environment
Responsibilities
- Lead the residential service and install team to maintain high performance
- Coordinate daily workflow with dispatch and customers
- Provide technical support for fault diagnosis and complex repairs
- Review quotes, labour allowances and parts and follow up on work
- Manage customer escalations and ensure clear communication
- Monitor service productivity, margins and callbacks
- Uphold safety and quality across all jobs
- Maintain relationships with suppliers for parts availability
Skills
Education
Tools
Job description
Ken Hall Plumbers is seeking an HVAC Service Manager to lead and grow our residential service and install team in Adelaide. This hands-on leadership role focuses on organising the team, providing technical guidance and ensuring quality and performance across HVAC work.
You will work with technicians, apprentices, dispatch and operations to keep jobs moving, support customers and drive continuous improvement.
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