HVAC & Refrigeration Service Operations Lead

Hey Amara; Perth; On-site; AUD 130,000 - 135,000; Full time

Benefits offered by this job

Company laptop

Performance-based bonus

Company dual cab ute

Job summary

Hey Amara in Perth, WA, seeks an experienced Service Supervisor to own a growing service team in a predominantly office-based role. You will manage operations, scheduling and team leadership while stepping in hands-on when needed.

The role focuses on residential HVAC and refrigeration, improving processes, mentoring technicians and driving service margins. A hands-on leader who can balance management with field support is ideal.

Qualifications

• HVAC/refrigeration industry background required.
• Proven leadership of field technicians or service teams.
• Strong scheduling and operational oversight.

Responsibilities

• Oversee daily scheduling and allocation of technicians to jobs.
• Lead, mentor and hold the service team accountable.
• Monitor technician performance, productivity and profitability.
• Manage customer escalations, complaints and service callbacks.
• Build relationships with residential and commercial clients.

Skills

HVAC experience

Leadership

Scheduling

Customer service

Job description

Hey Amara in Perth, WA, seeks an experienced Service Supervisor to own a growing service team in a predominantly office-based role. You will manage operations, scheduling and team leadership while stepping in hands-on when needed.

The role focuses on residential HVAC and refrigeration, improving processes, mentoring technicians and driving service margins. A hands-on leader who can balance management with field support is ideal.