HVAC Service Manager

Ken Hall Plumbers; Adelaide; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Strong salary bonuses

Company vehicle & fuel card

Weekly pay

Career growth

Training & development

Tools & systems to succeed

Referral bonuses

Wellbeing support

Job summary

Ken Hall Plumbers is seeking an HVAC Service Manager to lead and grow our residential service and install team in Adelaide. This hands-on leadership role focuses on organising the team, providing technical guidance and ensuring quality and performance across HVAC work.

You will work with technicians, apprentices, dispatch and operations to keep jobs moving, support customers and drive continuous improvement.

Qualifications

• Experience leading residential service teams
• Ability to coach technicians and apprentices
• Strong customer communication and problem solving
• Proven ability to prioritise workloads in a busy service environment

Responsibilities

• Lead the residential service and install team to maintain high performance
• Coordinate daily workflow with dispatch and customers
• Provide technical support for fault diagnosis and complex repairs
• Review quotes, labour allowances and parts and follow up on work
• Manage customer escalations and ensure clear communication
• Monitor service productivity, margins and callbacks
• Uphold safety and quality across all jobs
• Maintain relationships with suppliers for parts availability

Skills

Leadership

Communication

Organizational skills

Coaching

Education

Certificate III in Refrigeration and Air Conditioning

Tools

ServiceTitan

Job description

HVAC Service Manager – Lead, Support & Grow a High-Performing Team

Technical Leadership | Residential HVAC | Career Growth | Full-Time Stability

Ready to take the next step in your HVAC career?

Ken Hall is continuing to grow our HVAC division, and we are looking for an experienced HVAC Service Manager to lead and support our residential service and install team.

This is a hands-on leadership role where you will keep the team organised, provide technical guidance and take responsibility for the quality and performance of our residential HVAC work.

You will work closely with technicians, apprentices, dispatch and operations to keep jobs moving, support customers and help the team perform at their best.

Whether you are an experienced Service Manager or Supervisor, or a Senior Technician who is already stepping up and supporting others, this could be your opportunity to take on greater responsibility and grow with the business.

What’s in It for You?

Strong Salary + Performance Bonuses – Be rewarded for the results you help the team achieve.

Fully Maintained Company Vehicle + Fuel Card

Permanent Full-Time Role + Weekly Pay – Long-term stability with an established South Australian business.

Career Growth – Genuine opportunities to take on greater responsibility as the division grows.

Ongoing Training & Development – Continue building your technical, leadership and business skills.

Tools & Systems to Succeed – Work with established processes, job management systems and strong operational support.

Referral Bonuses + Employee Trade Discounts

Team Events, Recognition & Wellbeing Support – Be part of a team that celebrates wins and supports its people.

Work Where You Win – Join a business that backs its people and creates opportunities to grow.

What You Will Be Doing

As HVAC Service Manager, you will take responsibility for keeping our service and install team organised, supported and performing at a high standard.

Your responsibilities will include:

Leading the team – Coach and support technicians and apprentices, set clear expectations and follow through on performance.

Managing daily workflow – Work with dispatch to allocate jobs based on technician skills, customer needs and available time.

Providing technical support – Assist with fault diagnosis, repair decisions and more complex breakdowns across split and ducted systems.

Overseeing quotes and repairs – Review scopes, labour allowances and parts requirements, and follow up outstanding work.

Looking after customers – Resolve escalations, explain repair options clearly and ensure customers are kept informed.

Driving service performance – Monitor productivity, job margins, quote conversion and callbacks, and act on opportunities to improve.

Maintaining quality and safety – Review workmanship, job documentation and safe work practices.

Keeping jobs moving – Coordinate with suppliers and manufacturers on parts availability, technical support and warranty matters.

About You

You understand residential air conditioning and know how to earn the respect of a technical team.

You are organised, approachable and comfortable having clear conversations with both your team and customers.

We are looking for someone with:

Certificate III in Refrigeration and Air Conditioning

Strong experience in residential servicing, maintenance, fault finding and repairs

Experience as a Service Manager, Supervisor, Team Leader or senior technician with leadership responsibilities

Strong organisational skills and the ability to prioritise workloads in a busy service environment

Confidence preparing or reviewing quotes and understanding job costs

A practical approach to coaching, accountability and problem solving

Strong communication skills with both customers and technicians

Good computer skills and experience using job management software

ServiceTitan experience would be an advantage

Current Driver’s Licence and relevant trade licences

Full working rights in Australia

Why Ken Hall?

At Ken Hall, we build long-term careers, not just jobs.

With more than 150 team members across multiple trades, we offer the stability, systems and support of an established South Australian business while continuing to invest in growth.

Our HVAC division is growing, which means this role has the opportunity to genuinely influence how the team operates, performs and develops.

If you are looking for a role where you can combine your technical experience with leadership, coaching and operational responsibility, we would like to hear from you.

Ready to take the next step?

Work Where You Win.

Located at 71-73 Fullarton Rd, Kent Town, Ken Hall Plumbers is Adelaide's top choice for plumbing, electrical, and roofing services. We are innovators in home solutions, dedicated to raising industry standards.

Why Ken Hall Plumbers?

Top-Tier Remuneration: Competitive salaries with flexible leave options.

Unmatched Job Security: Permanent positions for stability.

Dynamic Career Growth: Tailored training and limitless career paths.

Inspirational Culture: Supportive team with regular engagement.

Exclusive Perks: Wellbeing programs, trade discounts, referral bonuses, and more.

Join us and be part of a team that values innovation, dedication, and success.