Overnight Luxury Residential Concierge

Crown Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Complimentary meals on-site

Accommodation discounts

Health & wellbeing discounts

Uniform laundry

Job summary

Crown Resorts is hiring a Residential Concierge for Crown Sydney in Sydney. This full-time role focuses on overnight shifts, delivering elevated experiences for residents and guests, assisting with bookings and access to residential services.

You will collaborate across departments to ensure detailed, personalised experiences. The role requires frontline hosting in luxury hospitality and PMS familiarity; permanent Australian working rights are essential.

Qualifications

• Experience in frontline hosting within hotel/residential settings.
• Ability to deliver luxury guest experiences.
• Proficient with MS Office; strong data entry and communication skills.
• Must have permanent, unrestricted Australian working rights.
• Familiarity with PMS systems such as MYBOS or OPERA is advantageous.

Responsibilities

• Support the Residential Concierge desk operations daily and efficiently.
• Provide accurate information and assist guests, visitors and residents.
• Handle special requests, account payments and various queries.
• Enter data in MYBOS and Opera with accurate record history.
• Collaborate with Bell Services, Front Office and other departments to ensure seamless experiences.
• Conduct daily tours of Crown Sydney observation deck and share insights about the local area.

Skills

Frontline hosting

Guest service

Multitasking

Communication

Unrestricted working rights

Education

Bachelor's degree not required

Tools

MS Office Suite

MYBOS

OPERA

Job description

Crown Resorts is hiring a Residential Concierge for Crown Sydney in Sydney. This full-time role focuses on overnight shifts, delivering elevated experiences for residents and guests, assisting with bookings and access to residential services.

You will collaborate across departments to ensure detailed, personalised experiences. The role requires frontline hosting in luxury hospitality and PMS familiarity; permanent Australian working rights are essential.