Membership Specialist (Mandarin Speaking)

Crown Resorts; Sydney; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Uniform provided and cleaned

Staff meals on-site

Staff discounts across Crown hotels &餐

Career development opportunities

Safe transport for late/early shifts

Job summary

Crown Resorts in Sydney is seeking a full-time Membership Specialist to guide guests through the membership application process, perform identity checks and ensure compliance with AML/CTF, KYC and privacy frameworks in a regulated environment. You will onboarding, maintain accurate records, and provide a welcoming guest experience while balancing compliance duties.

Mandarin or another language is valued; a rotating 24/7 roster is required.

Qualifications

• Must be able to work rotating rosters across a 24/7 operation.
• Experience in customer-facing onboarding or hotel/guest services.
• Strong attention to detail and data accuracy in records and reporting.
• Ability to work in regulated environments where compliance is critical.
• Confident using multiple systems and software for data entry and record-keeping.
• Excellent verbal and written communication; team mindset.
• Mandarin or another second language is highly regarded.
• Must have full unrestricted working rights in Australia.

Responsibilities

• Guide guests through membership onboarding and applications.
• Conduct identity verification and regulatory screening per policies.
• Maintain accurate records and ensure data quality across systems.
• Deliver welcoming, professional customer service balanced with compliance obligations.
• Operate front-line processes in a fast-paced environment.
• Support reporting and data entry tasks for the Membership team.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Teamwork

Regulatory compliance

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The full-time Membership Specialist supports the onboarding of Crown Sydney members by delivering a customer-focused experience while ensuring compliance with relevant policies and procedures. As a frontline representative of our Membership team, you will guide guests through the membership application process, conduct identity and verification checks, and maintain accurate records in a highly regulated environment.

Deliver outstanding customer service, ensuring every interaction is welcoming, professional, and aligned with Crown's values.

Facilitate membership onboarding, including identity verification, membership applications, and relevant screening processes in accordance with regulatory requirements.

Accurately validate customer information and documentation while maintaining the highest standards of compliance.

Ensure data accuracy through diligent record-keeping, reporting, and system management.

Operate as a trusted frontline representative, balancing exceptional guest service with regulatory obligations.

Knowledge of compliance frameworks such as AML/CTF, KYC and Privacy is advantageous but not essential.

About You

Must have flexibility to work a rotating roster across a 24/7 operation, including day, evening and overnight shifts.

Experience in a customer-facing role such as onboarding, registration, rewards and loyalty, front office, reservations, reception, banking, financial services or hotel operations.

Passionate about delivering exceptional customer service.

Strong attention to detail and accuracy in data entry, record management, and reporting.

Demonstrated ability to work within regulated environments where compliance and accuracy are critical.

Strong computer literacy with the ability to confidently navigate multiple systems.

Comfortable working in a fast-paced, high-volume frontline environment.

Excellent verbal and written communication skills, with a collaborative team mindset.

Ability to obtain and maintain appropriate Casino Employee Licences, including probity and credit clearance.

Proficiency in Mandarin or another second language is highly regarded.

Commitment to peak trade shifts on Friday, Saturday, and Sunday, plus one additional weekday.

What We Offer You

Fitted work uniform supplied and cleaned for you.

Complimentary meals provided at our on-site staff restaurant.

Enjoy a supportive and inclusive workplace culture.

Join a world-class team in a venue renowned for luxury and excellence.

Opportunities to develop your skills within a large Membership team and explore future career pathways across Crown.

Generous discounts available across Crown hotels and restaurants nationwide.

Access exclusive offers through our corporate partners in insurance, health and wellbeing, banking, finance, and parking.

Safe transport support for team members working late-night and early-morning shifts outside public transport operating hours.

Must have full unrestricted working rights in Australia to be considered.

Please note that pre-employment checks including working rights and police checks are part of the overall selection and recruitment process.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.