Residential Doorperson - Part Time

Crown Resorts; Sydney; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Free meals at staff restaurant

Staff discounts at F&B venues

Accommodation discounts

Uniform provided & laundered

Recognition program

Community & inclusion committees

Health & wellbeing discounts

Job summary

Crown Resorts in Sydney is seeking an exceptional Residential Doorperson to welcome residents and guests at One Barangaroo. You will manage arrivals and departures, assist with luggage, coordinate driveways, and liaise with Bell Services, Front Office and Crown Spa to ensure seamless, luxury service.

This role requires hospitality experience, a full NSW driver's licence, and the ability to maintain composure with VIP guests. A rotating roster offers a balanced work/life arrangement.

Qualifications

• Experience in a guest-facing role within hotel, hospitality or residential environment.
• Full, unrestricted NSW driver's licence is required.
• Ability to maintain exceptional service in a luxury environment.
• Excellent communication and time management skills.

Responsibilities

• Deliver personalised and professional service to residents and guests at the driveway.
• Execute core arrival/departure services, luggage handling and vehicle coordination.
• Coordinate delivery of resident items and special requests.
• Support Residential Concierge with day-to-day operations.
• Promptly respond to resident and guest needs and liaise with other departments.

Skills

Guest facing service

VIP service

Multitasking

Effective communication

Time management

Education

NSW driver's licence (full)

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role:

Crown Sydney is home to the ultra-prestigious Crown Residences at One Barangaroo, and we're looking for exceptional talent to join our Residential Doorperson team. As a Crown Ambassador, you'll deliver exceptional service to residents and visitors of One Barangaroo, ensuring a seamless and professional arrival and departure experience. This opportunity is key to coordinating seamless residential entrance operations, including guest greeting and assistance, driveway and door activities, and the safe parking and retrieval of vehicles. You'll work closely with other departments across the property to ensure smooth, detailed and holistic experiences. Our Residential Doorperson team work across a rotating roster, where you'll need flexibility to commit to shifts between 7 am and 11.30 pm. Rosters are provided in advance and include a predictable mix of day, evening and weekend shifts - giving you the opportunity to enjoy a work/life balance.

You’ll be:

• Delivering personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway
• Executing core arrival and departure services, including luggage handling, vehicle coordination and driveway management
• Coordinating the accurate and timely delivery of resident items, including newspapers and special requests
• Assisting the Residential Concierge team to deliver smooth and effective day-to-day operations
• Promptly responding to individual resident and guest needs
• Liaising with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events (when required) to ensure successful delivery of daily operational requirements
• Offering expertise of residential services, building facilities and relevant precinct offers for residents and guests

You’ll bring:

• Demonstrated experience in a guest-facing role within a hotel, hospitality or residential environment
• A full, unrestricted NSW drivers licence
• Ability to provide superior service and uphold expectations within a luxury environment
• Strong ability to multi-task and remain composed in high-pressure environments with VIP guests
• Excellent communication and time management experience
• Ability to work with and manage multiple channels of communication and technology
• Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous

On offer to you:

• Competitive hourly rate of $28.92 per hour + penalty rates + super
• Opportunity to be part of a high performing team within an iconic hospitality brand
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that's washed and laundered free for every shift by our on-site wardrobe team
• Take part and be rewarded in Crown's group-wide recognition and awards program
• Opportunity to contribute to Crown's community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.