Residential Activations Specialist

Aussie Broadband; Traralgon; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet up to $109 per mo

20% off our Mobile services

Day to day benefits and EAP

Monthly rewards and recognition

Internal training and career growth

Yearly merch allowance

Fitness Passport

Job summary

Aussie Broadband is seeking a Residential Activations Consultant to manage service activations from enquiry to go-live. You will handle activation-related calls, navigate fall-out scenarios, and proactively resolve issues impacting customer timelines.

In this role you will communicate clearly with customers, collaborate with internal teams, and maintain accurate case notes to ensure a smooth activation experience across our Australian network.

Qualifications

• Strong customer service and communication skills.
• Ability to manage complex or unclear scenarios with confidence.
• Proven problem-solving capability and sound judgement.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence working across systems and managing case documentation.
• Comfortable taking ownership and accountability for outcomes.

Responsibilities

• Manage inbound activation-related customer enquiries
• Proactively identify and resolve issues impacting activations
• Clearly communicate timelines, next steps, and outcomes to customers
• Liaise with internal teams to progress and resolve activation issues
• Maintain accurate case notes and documentation
• Escalate issues appropriately when required, following defined processes
• Contribute to improved activation efficiency and reduced rework
• Support a consistent, confident, and professional customer experience

Skills

Customer service

Communication

Problem solving

Organization

Prioritization

Cross-system navigation

Ownership & accountability

Activation knowledge

Job description

Aussie Broadband is seeking a Residential Activations Consultant to manage service activations from enquiry to go-live. You will handle activation-related calls, navigate fall-out scenarios, and proactively resolve issues impacting customer timelines.

In this role you will communicate clearly with customers, collaborate with internal teams, and maintain accurate case notes to ensure a smooth activation experience across our Australian network.