Night Support Officer, Deakin Residential Services

Deakin University; Geelong; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible working arrangements

Extended parental leave

Additional leave purchase option

Professional development opportunities

Job summary

Deakin University is seeking a Night Support Officer for the Geelong Waurn Ponds campus to provide a safe, welcoming overnight presence for residents and ensure smooth operation of residential facilities. You will respond to enquiries, monitor facilities, assist with incident management, and support reception and short-stay accommodation services, with a 5:00am–8:00am roster, Monday to Thursday.

The role prioritises strong communication, judgement and teamwork, with flexible ordinary hours and

Qualifications

• Diploma qualification with relevant experience, or certificate level with post certificate work experience, or Post-Trades/Advanced Certificate.
• Experience in administrative or operational roles and working with systems and processes.
• Ability to apply judgement to prioritise work and manage competing priorities.
• Strong communication and interpersonal skills.

Responsibilities

• Assist residents, monitor facilities, respond to incidents, and support reception and short-stay accommodation services during night operations.
• Respond to enquiries, monitor security and maintenance concerns, and contribute to effective operational outcomes.
• Apply established processes and exercise judgement to deliver consistent outcomes.
• Analyse information from available sources to support task completion and input to decision-making.
• Contribute to team effectiveness through communication and collaboration.

Skills

Strong communication

Interpersonal skills

Judgement / prioritisation

Administrative / operational roles

Education

Diploma qualification with relevant experience

Certificate level qualification with post certificate work experience

Post-Trades Certificate

Advanced Certificate

Job description

Night Support Officer, Deakin Residential Services

This is an opportunity to play a vital role in creating a safe, welcoming and supportive residential community for Deakin students. As Night Support Officer, you will be a trusted point of contact during overnight hours, helping residents feel supported while ensuring the smooth operation of residential facilities at our Geelong Waurn Ponds campus.

Working independently and as part of the broader Deakin Residential Services team, you will respond to enquiries, monitor facilities, assist with incident management, and provide administrative and operational support that contributes to a positive resident experience. Your calm, proactive approach and commitment to customer service will help maintain a secure and inclusive environment where students can thrive.

This position is rostered from 5:00am to 8:00am, Monday to Thursday, and is integral to maintaining a safe, connected and well-supported residential environment for students.

As a Night Support Officer you will:

• Assist residents, monitor facilities, respond to incidents, and support reception and short-stay accommodation services, ensuring consistent service delivery during night operations.
• Respond to enquiries, monitor security and maintenance concerns, and contribute to effective operational outcomes.
• Apply established processes and exercise judgement to deliver consistent outcomes
• Analyse information from available sources to support task completion and provide input to decision-making
• Contribute to team effectiveness through communication and collaboration

To be successful you'll have:

• Diploma qualification with relevant experience; or certificate level qualification with post certificate work experience, or Post-Trades Certificate or Advanced Certificate or an equivalent combination of experience and/or education/training
• Experience in administrative or operational roles as well as working with systems and processes
• Ability to apply judgement to prioritise work and manage competing priorities
• Strong communication and interpersonal skills

This position is designated a flexible ordinary hours span position due to operational needs. A 20% flexible loading applies to every hour worked outside the University Ordinary Hours of Work.Information about Flexible Ordinary Hours Span can be found in the Deakin Enterprise Agreement under Clause 43.

Applications for this position close on Thursday 12th November at 11:55pm.

Benefits for working with us!

At Deakin, we offer more than just a job. We offer a rewarding career in a flexible, inclusive and forward-thinking environment. Across our campuses in Geelong, Melbourne and regional Victoria, you'll enjoy flexible working arrangements that support work-life balance, generous leave provisions including extended parental leave and the option to purchase additional leave, and access to a range of professional development opportunities to help you grow your career.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks:

In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender-based Violence, or determined to have engaged in conduct that constitutes Gender-based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender-based violence. A 'Yes' response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University's safety obligations.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

For a confidential discussion regarding this role, please contact Eliza Hart (Senior Coordinator, Residential Experience) on ******@deakin.edu.au

PD - Night Support Officer 589775.pdf