Resident Services Coordinator - Flexible Casual Shifts

Aveo; Melbourne; On-site; AUD 43,000 - 61,000; Part time

Benefits offered by this job

Employee Referral Program

Health Insurance discounts

Sleepover accommodation

Annual flu vaccinations

Job summary

Aveo is seeking a Casual Service Coordinator in Melbourne to support residents at Redmond Park and nearby communities. You will assist with day-to-day resident needs, incident response, and social activities, including overnight stays when required.

Join a lively retirement living village with hospitalities and community engagement. Flexibility in rostering, customer-service focus, and First Aid/CPR certification are valued. This role offers casual hours and shifts across 24/7 operations.

Qualifications

• Experience delivering great customer service in a community-focused environment (e.g. hospitality, retail, aged care or administration)
• Welcoming and dependable by nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food & beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)

Responsibilities

• Provide key support to residents and assist with day-to-day enquiries and incidents
• Support café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with newsletters, event flyers and activity updates
• Be first responder to village issues, including emergency calls and safety concerns
• Coordinate social, inclusive activities and maintain high-standard shared spaces
• Provide light domestic duties as needed and support across the village

Skills

Customer service

Hospitality background

Administration

First Aid

Overnight shifts

Job description

Aveo is seeking a Casual Service Coordinator in Melbourne to support residents at Redmond Park and nearby communities. You will assist with day-to-day resident needs, incident response, and social activities, including overnight stays when required.

Join a lively retirement living village with hospitalities and community engagement. Flexibility in rostering, customer-service focus, and First Aid/CPR certification are valued. This role offers casual hours and shifts across 24/7 operations.