Service Coordinator

Aveo; Cleveland; Sur place; AUD 47 000 - 58 000; Plein temps

Avantages offerts par ce poste

Casual loading

Employee Referral Program

Health insurance discounts

Annual flu vaccinations

Sleepover accommodation

Résumé du poste

Aveo is seeking a casual Service Coordinator at Cleveland Heights Retirement Living. You will support residents, handle day-to-day needs, and assist with enquiries and incidents in a lively, 24/7 village setting.

Flexibility to cover shifts including overnights is required. Prior guest services, hospitality, or aged care experience is ideal, with a current First Aid & CPR certificate preferred.

Qualifications

• Experience delivering great customer service in a community-focused environment.
• Current First Aid & CPR certificate or willingness to obtain prior to employment.

Responsabilités

• Support café and kitchen teams during meal services to create a dining experience.
• Provide general admin and concierge services to residents and assist with resident requests and communications.
• Be first responder to village issues including emergencies, safety, security, and first aid where needed.
• Coordinate fun, social and inclusive activities for residents.
• Provide all-rounder support across the village including light domestic duties and maintaining shared spaces.

Connaissances

Customer service

Hospitality

Administration

Autonomous working

Flexible rostering

Overnight support

Description du poste

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring yourwhole-selfto work, grow as you learn new things and be rewarded through the joy of helping others. Togetherlet'sredefine retirement living for senior Australians.

The Opportunity

Cleveland Heights Retirement Livingis an elevated bayside community designed for comfortable, connected living. Surrounded by coastal beauty and close to shopping, healthcare and transport, it offers ease and peace of mind. As a Service Coordinator you will provide key support be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application.

Your Impact

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requestssuch as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusiveactivitiesfor the residents
• Providing all‑rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

What you will bring

• Experience delivering great customer service in a community‑focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)

What we offer

• $37.93/hr(including casual loading) + superannuation+ relevant award entitlements including penalty rates,overtimeand allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute toour retirementcommunity
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.