Resident Experience Coordinator – Flexible Shifts

Aveo; Cleveland; On-site; AUD 47,000 - 58,000; Full time

Benefits offered by this job

Casual loading

Employee Referral Program

Health insurance discounts

Annual flu vaccinations

Sleepover accommodation

Job summary

Aveo is seeking a casual Service Coordinator at Cleveland Heights Retirement Living. You will support residents, handle day-to-day needs, and assist with enquiries and incidents in a lively, 24/7 village setting.

Flexibility to cover shifts including overnights is required. Prior guest services, hospitality, or aged care experience is ideal, with a current First Aid & CPR certificate preferred.

Qualifications

• Experience delivering great customer service in a community-focused environment.
• Current First Aid & CPR certificate or willingness to obtain prior to employment.

Responsibilities

• Support café and kitchen teams during meal services to create a dining experience.
• Provide general admin and concierge services to residents and assist with resident requests and communications.
• Be first responder to village issues including emergencies, safety, security, and first aid where needed.
• Coordinate fun, social and inclusive activities for residents.
• Provide all-rounder support across the village including light domestic duties and maintaining shared spaces.

Skills

Customer service

Hospitality

Administration

Autonomous working

Flexible rostering

Overnight support

Job description

Aveo is seeking a casual Service Coordinator at Cleveland Heights Retirement Living. You will support residents, handle day-to-day needs, and assist with enquiries and incidents in a lively, 24/7 village setting.

Flexibility to cover shifts including overnights is required. Prior guest services, hospitality, or aged care experience is ideal, with a current First Aid & CPR certificate preferred.