Resident Services Coordinator — Retirement Village

Anglicare; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Employee Assistance Program

Discounts for retailers

Job summary

Anglicare Sydney is hiring a full-time Support Officer at Castle Hill Village. You will handle resident enquiries, scheduling and admin tasks, ensuring services are delivered efficiently with empathy and professionalism.

You will coordinate information across health teams, village staff and families, maintaining accurate records in CRM and supporting KPI targets while upholding Anglicare values.

Qualifications

• Minimum 2 years' experience in administration, scheduling or customer service roles.
• Experience using CRM systems, scheduling platforms or similar business systems.
• Strong written and verbal communication abilities.
• High attention to detail and data accuracy.

Responsibilities

• Provide exceptional customer service to residents, families and stakeholders.
• Coordinate scheduling requests and service changes.
• Maintain accurate resident information within CRM and related systems.
• Liaise with internal and external stakeholders to resolve enquiries promptly.
• Support continuous improvement and ensure KPI achievement in service delivery.

Skills

Customer service

Scheduling

Administration

Communication

Tools

CRM systems

Scheduling platforms

Microsoft Office

Job description

Anglicare Sydney is hiring a full-time Support Officer at Castle Hill Village. You will handle resident enquiries, scheduling and admin tasks, ensuring services are delivered efficiently with empathy and professionalism.

You will coordinate information across health teams, village staff and families, maintaining accurate records in CRM and supporting KPI targets while upholding Anglicare values.