Resident Experience & Services Coordinator

Anglicare; Queensland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Ongoing professional development

Exclusive retailer discounts

Employee Assistance Program

Fitness passport for gym discounts

Job summary

Anglicare in Queensland seeks a compassionate community coordinator to enrich residents' lives through personalized services and meaningful engagement. The role involves overseeing service delivery, managing agreements, and resolving enquiries, with a strong focus on enhancing residents' independence and wellbeing.

The ideal candidate will have proven customer service experience, exceptional communication skills, and a commitment to high-quality care. Flexible work options and professional development opportunities are included in the benefits.

Qualifications

• Proven experience in customer service, hospitality, or residential aged care.
• Exceptional communication and relationship‑building skills.
• Strong organisational and coordination skills.
• Proactive problem‑solver comfortable with enquiries and complaints.
• Confidence using systems and databases.

Responsibilities

• Act as the welcoming face for residents and their families.
• Coordinate Higher Everyday Living services.
• Oversee agreements, invoicing, and reporting.
• Resolve enquiries and complaints with empathy.
• Support residents with a resident‑first mindset.

Skills

Customer service experience

Exceptional communication skills

Strong organisational skills

Proactive problem-solving

Confidence in using IT systems

Understanding of compliance standards

Collaborative approach

Job description

Anglicare in Queensland seeks a compassionate community coordinator to enrich residents' lives through personalized services and meaningful engagement. The role involves overseeing service delivery, managing agreements, and resolving enquiries, with a strong focus on enhancing residents' independence and wellbeing.

The ideal candidate will have proven customer service experience, exceptional communication skills, and a commitment to high-quality care. Flexible work options and professional development opportunities are included in the benefits.