Residential Services Coordinator

Anglicare Sydney; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Salary packaging

Professional development

Retail discounts

Employee Assistance Program

Fitness Passport

Job summary

Anglicare Sydney is seeking a Resident Services Coordinator to support residents in our residential community. This permanent part-time role (6 hours/day, Monday to Friday) based in Porter Lodge, Minto, NSW, centres on coordinating Higher Everyday Living services, guiding residents, and ensuring a personalised, high-quality experience.

You will liaise with residents, families and staff, manage bookings and invoicing, and drive continuous improvement with site leaders.

Qualifications

• Customer service mindset with a residents-first approach.
• Excellent communication with residents, families, staff and stakeholders.
• Strong organisational skills: coordinating agreements, bookings, invoicing and reporting.
• Proactive problem-solver; handles enquiries and escalations effectively.
• Comfort with using IT systems and databases; SME for relevant IT platforms.
• Commitment to delivering high-quality resident experiences using feedback and insights.
• Understanding of aged care compliance, privacy and standards.
• Collaborative approach to drive service improvements and innovation.

Responsibilities

• Oversee and coordinate Higher Everyday Living services within Residential Care Homes.
• Guide residents through service selection, manage agreements, bookings, and service delivery.
• Handle invoicing, reporting, and ensure a seamless, high-quality resident experience.
• Act as subject matter expert for Everyday Living IT systems and support staff and residents.
• Work with site leaders to refine services and identify opportunities for improvement.

Skills

Customer service mindset

Communication skills

Organisational skills

Problem-solving

Systems literacy

Resident experience focus

Compliance awareness

Collaboration

Job description

Resident Services Coordinator - Where service, care, and resident experience come together

Be the heart of connection within our residential community, supporting residents to enjoy a rich, fulfilling lifestyle through personalised services, meaningful engagement, and thoughtful coordination.

This is a permanent part-time role (6 hours per day- Monday to Friday) based in Porter Lodge, Minto

Your opportunity

At Anglicare, every moment matters - and as a Resident Services Coordinator, you'll play a key role in making those moments meaningful. You'll be the first point of contact for residents, their families, representatives, and supporters, ensuring they feel welcomed, heard, and supported every step of the way.

This role oversees and coordinates Higher Everyday Living services (Everyday Plus at Anglicare) within our Residential Care Homes. From guiding residents through service selection to managing agreements, bookings, service delivery, invoicing, and reporting, you'll ensure a seamless, high-quality experience that reflects each resident's individual preferences and needs.

Blending compassion with strong organisational skills, you'll act as the subject matter expert for Everyday Plus services and systems, support staff and residents with confidence, and help resolve enquiries or escalated concerns with professionalism and empathy. You'll also work closely with site leaders to refine services, identify new opportunities, and contribute to innovation, compliance, and continuous improvement.

This is a hands-on, people-focused role for someone who thrives on building relationships, creating positive experiences, and making a real difference in the lives of our residents.

What you'll bring

• Proven experience in customer service, hospitality, or residential aged care, with a strong resident-first mindset
• Exceptional communication and relationship-building skills, with the ability to engage confidently with residents, families, staff, and external stakeholders
• Strong organisational and coordination skills, managing agreements, bookings, service delivery, feedback, invoicing, and reporting with care and precision
• A proactive problem-solver, comfortable handling enquiries and complaints and escalating appropriately when required
• Confidence using systems and databases, with the ability to act as a Subject Matter Expert for Higher Everyday Living IT systems
• Commitment to delivering a high-quality resident experience, informed by feedback, consumer insights, and aged care trends
• Understanding of compliance, privacy, and aged care standards, with a commitment to safety, continuous improvement, and best practice
• A collaborative approach, contributing ideas, insights, and operational support to enhance services and drive innovation

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Increase your take-home pay with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.