Resident Experience Receptionist (Aged Care)

Opal Healthcare; Sydney; On-site; AUD 34,000 - 49,000; Full time

Benefits offered by this job

Mentoring programs

Scholarship opportunities

Meaningful role

Supportive team

Career development

Respect and care

Job summary

Opal Healthcare's Lansdowne Gardens Care Community in Neutral Bay, Sydney, is seeking a receptionist to warmly welcome residents, families and staff. You will manage calls, greet visitors, handle inquiries, maintain records and support day-to-day administration from 8:45am to 4:45pm, Monday to Friday, in a boutique 66-bed residence overlooking Sydney Harbour.

You will provide professional reception, support communications with sensitivity, and contribute to a friendly, respectful team.

Qualifications

• Previous reception, administration or customer service experience.
• Excellent communication and telephone manner.
• Strong organisational skills and attention to detail.
• Confident computer skills, including Microsoft Word, Excel and Outlook.
• Ability to complete pre-employment medical, National Police Check and NDIS Worker Screening Check.

Responsibilities

• Provide a professional, caring and welcoming reception service for residents, families, visitors and staff.
• Answer and direct phone calls, take messages and respond to general enquiries promptly and courteously.
• Maintain visitor sign-in processes and support a safe, compliant front reception environment.
• Assist with general administration, including data entry, filing, scanning, mail, stationery ordering and document preparation.
• Support resident and family communications with sensitivity, confidentiality and respect.
• Assist with maintaining accurate records, reports and documentation as required.
• Contribute to a positive, team-focused environment that supports quality care outcomes.

Skills

Communication skills

Telephone manners

Organisational skills

Confidentiality

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Job description

Opal Healthcare's Lansdowne Gardens Care Community in Neutral Bay, Sydney, is seeking a receptionist to warmly welcome residents, families and staff. You will manage calls, greet visitors, handle inquiries, maintain records and support day-to-day administration from 8:45am to 4:45pm, Monday to Friday, in a boutique 66-bed residence overlooking Sydney Harbour.

You will provide professional reception, support communications with sensitivity, and contribute to a friendly, respectful team.