Customer Service Coordinator

UniLodge Australia Pty Ltd; Townsville City; In loco; AUD 50.000 - 70.000; Tempo pieno

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UniLodge Australia Pty Ltd is seeking a Customer Service Coordinator to join our team on a permanent full-time basis. If you enjoy a role that offers variety and waking a friendly environment for student residents, read on…

You’ll handle enquiries about residency, studies and wellbeing, maintain administrative duties, and help monitor resident safety. Hospitality or reception background and strong communication skills will help you succeed.

Competenze

• Background in reception or hospitality provides grounding for this role.
• Strong written and verbal communication, good computer and organisational skills.
• Eligibility to work in Australia and compliance checks required.

Mansioni

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report concerns relating to resident safety and wellbeing and escalate as needed.
• Coordinating and execute administrative duties (including mail, filing, etc.).

Conoscenze

Written and verbal communication

Computer skills

Organisational skills

Customer service mindset

Resilience

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UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full Time basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

WHO YOU ARE & THE ROLE

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

• Creating a friendly environment and delivering a positive resident experience,
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

Our mandatory requirements include:

• Eligibility to work in Australia
• National Police Check (completed within last 3 months)
• Working with Children's Check/Blue Card

A LITTLE ABOUT US

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.