Resident Experience Coordinator — Student Housing

Unilodge Australia Pty Ltd; Canberra; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Uniform provided

Career progression

Training & development

Parental leave

Wellbeing programs

Staff discounts

Job summary

UniLodge is seeking a customer-focused individual to join our Canberra team as a casual Customer Service Coordinator. You will engage with residents, handle enquiries related to residency, studies, and wellbeing, and support front-desk operations.

The role suits someone with reception or hospitality background, strong communication skills, and the ability to work in a fast-paced environment. A 'we care' attitude and reliable work rights in Australia are essential.

Qualifications

• Experience in reception or hospitality.
• Excellent written and verbal communication.
• Unrestricted work rights in Australia; ability to obtain required checks.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with a range of enquiries related to residency, studies, general needs, and wellbeing.
• Monitor and report safety/wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Reception experience

Hospitality background

Customer service

Communication skills

Computer literacy

We care attitude

Australia work rights

Job description

UniLodge is seeking a customer-focused individual to join our Canberra team as a casual Customer Service Coordinator. You will engage with residents, handle enquiries related to residency, studies, and wellbeing, and support front-desk operations.

The role suits someone with reception or hospitality background, strong communication skills, and the ability to work in a fast-paced environment. A 'we care' attitude and reliable work rights in Australia are essential.