Customer Service Coordinator

Unilodge Australia Pty Ltd; Canberra; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Uniform provided

Career progression

Training & development

Parental leave

Wellbeing programs

Staff discounts

Job summary

UniLodge is seeking a customer-focused individual to join our Canberra team as a casual Customer Service Coordinator. You will engage with residents, handle enquiries related to residency, studies, and wellbeing, and support front-desk operations.

The role suits someone with reception or hospitality background, strong communication skills, and the ability to work in a fast-paced environment. A 'we care' attitude and reliable work rights in Australia are essential.

Qualifications

• Experience in reception or hospitality.
• Excellent written and verbal communication.
• Unrestricted work rights in Australia; ability to obtain required checks.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with a range of enquiries related to residency, studies, general needs, and wellbeing.
• Monitor and report safety/wellbeing concerns and escalate as needed.
• Coordinate and perform administrative duties (mail, filing, etc.).

Skills

Reception experience

Hospitality background

Customer service

Communication skills

Computer literacy

We care attitude

Australia work rights

Job description

At UniLodge you will have the opportunity to build a rewarding career,by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.

What role will you play

We're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis . If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you're okay to be on your feet, then please read on...

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

• Creating a friendly environment and delivering a positive resident experience,
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

What we're looking for

• A background in reception or hospitality will provide you with a good grounding for this role
• A passion for delivering exceptional guest experiences
• Resilience and ability to work under high pressure, and a fast-paced environment
• Excellent communication skills, both written and verbal
• High levels of computer literacy with ability to learn new systems
• Someone who exercises a "we care" attitude.
• Unrestricted work rights in Australia
• National Police Check (completed within last 3 months), at your own cost
• Working with Children's Check (ACT)
• Ability to work weekdays and weekends

What we can offer you:

• Full uniform provided
• Amplify your potential, we offer a variety of opportunities for career progression
• Personal and professional development, through online and face to face training and courses
• Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
• Inclusive culture in a diverse, collaborative and fun team environment
• Various leave options including two weeks paid parental leave, study leave & much more
• Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
• Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
• Flu Vaccinations – Company Funded
• Generous referral bonus (up to $1,000 AUD/NZD)
• Access to Insider Rates at Essence Hotels and Apartments

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Customer Service Coordinator • Canberra, ACT, AU