Resident Experience & Operations Assistant

Aveo; Brisbane; Presencial; AUD 60.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Paid leave days

Retail and leisure discounts

Annual flu vaccinations

Skin checks

Employee Referral Program

Employee Assistance Program

Resumo da vaga

Aveo is recruiting at The Clayfield Retirement Village in Brisbane to support day-to-day operations and resident satisfaction. This role involves acting as the on-site operations point, ensuring safety, compliance and timely responses to resident needs.

You’ll step in for the Community Manager during absences and help maintain a high standard of service, communications and administrative efficiency for our retirement community.

Qualificações

• Experience in a front-line operations or administration role.
• Interest in working with older Australians and making a positive difference.
• Warm, professional and polished approach with excellent customer service.
• Proactive and self-motivated attitude with focus on improving customer experience.
• Strong organisational skills and ability to manage competing priorities.
• Proficiency in Microsoft Office and ability to learn new systems quickly.

Responsabilidades

• Support day-to-day operations of the community (safety, security, maintenance, facilities, compliance, resident satisfaction).
• Step into Community Manager's role during absences and ensure continuity of operations.
• Foster a customer-focused culture through open communication and resident engagement.
• Provide operational updates and escalate issues to the Community Manager as needed.
• Build relationships with residents, families, contractors, suppliers and corporate teams.
• Coordinate general administrative duties, including emails, phone inquiries, auditing and incident recording.

Conhecimentos

Front-line operations

Administration

Customer service

Communication

Time management

Problem solving

Ferramentas

Microsoft Office

Descrição da vaga

Aveo is recruiting at The Clayfield Retirement Village in Brisbane to support day-to-day operations and resident satisfaction. This role involves acting as the on-site operations point, ensuring safety, compliance and timely responses to resident needs.

You’ll step in for the Community Manager during absences and help maintain a high standard of service, communications and administrative efficiency for our retirement community.