Resident Experience Coordinator

Iglu; Sydney; On-site; AUD 38,000 - 52,000; Full time

Benefits offered by this job

Diverse team environment

Exposure to student accommodation

Development of sales, marketing and 운영

Job summary

Iglu in Sydney is seeking a friendly Front Desk Receptionist to deliver best-in-class guest service and coordinate daily operations. You will join a vibrant, collaborative Customer Service team and contribute to events that enhance the resident experience.

Available across a 7-day roster with no night shifts, you’ll thrive in a supportive, hospitality-driven environment where personal and professional development are encouraged. Previous hospitality experience is desirable.

Qualifications

• Strong customer focus and a passion for people.
• Commitment to work as part of a team and individually.
• Effective time management and organisational skills.
• A 'can do' approach to the work.
• Availability across a 7-day roster (no night shifts required!).
• A background in hospitality or hotels is desirable but not a necessity.

Responsibilities

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Coordinate events and contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Host Cool Start Breakfast, giving our residents a great start to the day
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Skills

Customer focus

Teamwork

Time management

Can-do attitude

7-day roster

Hospitality background (desirable)

Job description

Iglu in Sydney is seeking a friendly Front Desk Receptionist to deliver best-in-class guest service and coordinate daily operations. You will join a vibrant, collaborative Customer Service team and contribute to events that enhance the resident experience.

Available across a 7-day roster with no night shifts, you’ll thrive in a supportive, hospitality-driven environment where personal and professional development are encouraged. Previous hospitality experience is desirable.