Residential General Manager

Iglu; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Diverse team environment

Fast-growing sector

Skills development in sales/marketing

Job summary

Iglu is seeking a Property/Community Leader for its Sydney Redfern campus, overseeing daily operations, budget management, and community events. You will drive exceptional resident experiences and lead a dedicated team in a vibrant student-focused environment.

Located in central Sydney, this role focuses on safe living, occupancy, partner relationships, and responsive resident support. Strong leadership, financial insight and flexibility to work non-standard hours are essential.

Qualifications

• Degree or equivalent with five years of relevant leadership experience.
• Strong customer service mindset with a track record of delivering exceptional resident experiences.
• Proven ability to lead and develop a team and manage challenging situations.
• Demonstrated financial acumen, budgeting, and business planning skills.
• Experience with StarRez or similar occupancy management system is desirable.

Responsibilities

• Foster a safe, inclusive living environment and innovate community programs.
• Lead, support and inspire a team to deliver personalised resident service.
• Oversee commercial performance including sales, budgets, and monthly reporting.
• Build and maintain relationships with university and accommodation partners to support demand.
• Manage resident matters, including under-18 considerations, with fairness and clarity.

Skills

Team leadership

Customer service

Financial skills

Budgeting

Problem solving

Education

Relevant degree

Tools

StarRez

Job description

Join one of Australia’s leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We’re an innovative and dynamic business where no two days are ever the same. Our culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity

We’re looking for a leader who cares as much about people as they do about objectives. If you are someone who leads by example and enjoys being part of a vibrant team, then this is an exciting opportunity for you. Overseeing an Iglu property means you'll be involved in welcoming residents to their new home, managing budgets and day-to-day operations, planning and running events to enhance the community experience, and everything in between.

Located in the heart of Sydney, Iglu Redfern is home to a thriving student community. You'll play a key role in delivering exceptional resident experiences while leading a dedicated team in a vibrant, close-knit environment.

Key tasks and responsibilities consist of, but are not limited to, the following:

• Fostering a safe, inclusive, and engaging living environment through strong operational management and innovative community programs.
• Lead, support, and inspire a team to deliver exceptional, personalised customer service while cultivating a positive workplace culture.
• Overseeing the property’s commercial performance including sales, budgets, business planning, and monthly reporting.
• Develop and maintain strong relationships with university and accommodation partners to support local demand and maintain occupancy outcomes.
• Manage resident matters confidently and fairly, including any matters relating to under 18 residents.

Do you have what it takes?

• Current Working With Children Check (or the ability to obtain)
• Relevant degree and/or five years relevant experience
• Experience leading and managing a team
• Dedication to providing an exceptional customer experience
• Ability to deal with and navigate challenging situations
• Strong business acumen and demonstrated financial skills
• Experience with StarRez (desirable) or similar customer management system
• Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion

What’s in it for you?

• Inclusion in a diverse, supportive, and team-focused environment
• Exposure to a unique and fast-growing sector
• Development of business skills, including sales, marketing and business improvement
• Recognition of excellent outcomes and celebratingwins as a team

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