Administration - Home Support Officer

Uniting NSW & ACT; Mosman; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging up to $18,550

Fitness and wellbeing benefits

Employee referral program

Supportive team environment

Career development opportunities

Job summary

Uniting NSW & ACT is seeking an Administration Officer to be the welcoming face in our residential aged care facility. You will provide comprehensive administrative support, manage reception duties, and assist with moving-in processes to deliver person-centred care.

You will coordinate rostering, liaise with families, and handle invoices, records, and communications across multiple platforms to support residents and staff.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Experience with rostering and multi-system administration.
• Strong communication and customer service skills.

Responsibilities

• Respond to inquiries from residents' families and internal stakeholders.
• Collaborate on rosters and ensure accessible day-to-day rostering.
• Organise meetings, schedule training, and take minutes as required.
• Manage supplies ordering and inventory control.
• Scan, upload and file documents in SharePoint securely.
• Process invoices promptly and accurately.
• Communicate effectively with clients from diverse backgrounds.
• Assist residents with tasks including room prep and transport bookings.
• Promote Uniting services and foster community connections.
• Maintain privacy and confidentiality in line with policies.

Skills

Roster management

Communication

Customer service

Multitasking

Organisational skills

Problem solving

Advanced computer skills

Education

Certificate 3 in Business Administration/Customer Service or equivalent

Tools

CRM systems

Rostering software

WorkSmart Dynamics

SharePoint

Outlook

Microsoft Office

Job description

The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person-centred approach and is key to supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

Key responsibilities may include:

• Respond to inquiries from internal and external stakeholders, including residents' families.
• Collaborate with the Service Manager to ensure up-to-date rosters are accessible to all team members while managing the day-to-day rostering system.
• Organise meetings, schedule training sessions, and take minutes as required.
• Manage the ordering of supplies and consumables.
• Securely scan, upload, and file resident and staff documents in the SharePoint system.
• Process invoices promptly and accurately in the system.
• Communicate effectively with clients from diverse backgrounds and with varied needs.
• Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
• Foster community connections and promote the services of Uniting.
• Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
• Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

Skills & experience

The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. The position is also responsible for online orders for laundry services and facility equipment/accessories.

• Experience in rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data management systems expertise.

Creating a better future for you

Our people are at the heart of everything we do, so we support all our Uniting team members in growing and developing to be their best through our strong commitment to learning, flexibility, and great benefits. Together, we can build a better future for the people we serve, for Uniting and You.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career
• Purchase of additional leave
• Employee Referral Program; $250.00 bonus for each successful referral

Click here to learn more about our great benefits: Benefits of working at Uniting

Who is Uniting?

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, Pre-employment screening and References.