Resident Admissions & Admin Coordinator

Fresh Hope Communities; Newcastle-Maitland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities in East Maitland, NSW, invites you to join our administration team to support the facility and staff in delivering high-quality care. This permanent full-time role (38 hours/week) offers diverse administrative exposure and opportunities to contribute to excellent resident and family service.

You will liaise with residents, families, and internal teams, manage admissions and information on fees and terms, and handle general reception duties with confidentiality and accuracy.

Qualifications

• Experience in delivering excellent customer service and liaising with residents and families.
• Strong written and spoken communication and interpersonal skills.
• Ability to maintain confidentiality of sensitive information and data entry accuracy.
• Attention to detail and ability to manage multiple priorities and meet deadlines.

Responsibilities

• Providing excellent customer service by liaising with prospective residents and their families/representatives, and promoting Fresh Hope Communities.
• Coordinating resident admissions and exits by liaising with prospective and current residents including information about fees, terms and conditions.
• Liaising with finance and property services about new entries, movements, and invoices.
• Undertaking reception duties and general administrative functions.
• Responding to internal/external enquiries within appropriate timeframes.

Skills

Customer service

Communication

Reception duties

Tools

Microsoft Excel

Microsoft Office

Job description

Fresh Hope Communities in East Maitland, NSW, invites you to join our administration team to support the facility and staff in delivering high-quality care. This permanent full-time role (38 hours/week) offers diverse administrative exposure and opportunities to contribute to excellent resident and family service.

You will liaise with residents, families, and internal teams, manage admissions and information on fees and terms, and handle general reception duties with confidentiality and accuracy.