Resident Services & Admissions Coordinator

Fresh Hope; Maitland City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Job summary

Fresh Hope Communities is seeking a Business Support Officer to join our team in East Maitland, NSW. The role supports the facility and staff to deliver excellent customer service and high-quality care.

It encompasses reception duties, admissions coordination and general admin across 38 hours per week in a permanent full-time arrangement. Ideal candidates will have strong Microsoft Office skills, especially Excel, plus excellent communication, confidentiality, and time-management abilities.

Qualifications

• Experience with Microsoft Office products, primarily Excel.
• Strong written and spoken communication and interpersonal skills.
• Ability to maintain confidentiality of business sensitive and resident and employee information.

Responsibilities

• Providing excellent customer service by liaising with prospective residents and their families, and promoting Fresh Hope Communities.
• Coordinating resident admissions and exits by liaising with prospective and current residents and providing information about fees and terms.
• Liaising with finance and property services about new entries, movements, exits and invoices.
• Undertaking reception duties and general admin functions.
• Responding to internal/external enquiries within appropriate timeframes.

Skills

Customer service

Communication

Data entry

Attention to detail

Time management

Multitasking

Tools

Microsoft Excel

Microsoft Office

Job description

Fresh Hope Communities is seeking a Business Support Officer to join our team in East Maitland, NSW. The role supports the facility and staff to deliver excellent customer service and high-quality care.

It encompasses reception duties, admissions coordination and general admin across 38 hours per week in a permanent full-time arrangement. Ideal candidates will have strong Microsoft Office skills, especially Excel, plus excellent communication, confidentiality, and time-management abilities.