Reservations Administrator | Red Cat Adventures

Journey Beyond; Queensland; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on Journey Beyond travel and

Study Assistance Policy

Career progression opportunities

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Job summary

Journey Beyond is seeking a motivated Reservation Administrator in Queensland to ensure seamless end-to-end bookings across our Whitsunday experiences. You will respond to inquiries, confirm and process bookings, and coordinate services to deliver outstanding guest experiences.

You will build strong relationships with guests and travel partners, manage payments, and contribute to regular reporting while upholding accuracy and high service standards in a fast-paced environment.

Qualifications

• Excellent problem-solving skills.
• Advanced communication skills with the ability to interact and engage a diverse range of people.
• Strong attention to detail to produce error-free, superior quality work.
• Ability to work independently and self-motivated.
• Sales-orientated mindset with the ability to upsell and meet sales targets.
• Proficiency in using reservation and CRM systems.

Responsibilities

• Administration of end-to-end reservations process.
• Responding promptly and provide information to customer enquiries.
• Confirmation, management, processing and cancellation of bookings.
• Regular reporting.
• Liaising with other tourism organisations.
• Processing payments.
• Coordinating services.
• Collect and document customer feedback.

Skills

Customer service

Sales

Communication

Problem solving

Attention to detail

Time management

Independent worker

Upselling

Education

Travel or Tourism qualification

Tools

Microsoft Office

CRM systems

Job description

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

About Us

Red Cat Adventures and Whitsundays Jet Ski Toursare our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer. We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K'gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About the role

We are looking for a motivated and enthusiastic individual to join our team! The Reservation Administrator is responsible for ensuring a seamless, exceptional guest experience each time. The role is responsible for the effective and efficient administration of the end-to-end reservation process to achieve results. Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and maximize booking opportunities for the division.

Your responsibilities may include but not limited to:

• Administration of end-to-end reservations process
• Responding promptly and provide information to customer enquiries
• Confirmation, management, processing and cancellation of bookings
• Regular reporting
• Liaising with other tourism organisations
• Processing payments
• Coordinating services
• Collect and document customer feedback

About you

You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a dynamic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.

To be successful in the role you must have:

• Excellent problem-solving skills
• Advanced communication skills with the ability to interact and engage a diverse range of people
• Strong attention to detail to produce error-free, superior quality work
• Ability to work independently and self-motivated
• Ability to work quickly, flexibly and creatively under tight deadlines
• Exceptional customer service skills with a focus on creating affirmative customer experiences
• Advanced skills in Microsoft suite
• Strong organizational and multitasking skills with attention to detail
• Sales-orientated mindset with the ability to upsell and meet sales targets
• Strong problem-solving skills and ability to handle challenging situations calmly

Requirements

• Qualification in Travel or Tourism - desirable
• An understanding of digital sales and marketing channels for travel and tourism industry, both trade and direct
• Minimum 1 years' experience in a reservation's role
• Proven experience in a customer service or sales role, preferably in the travel or tourism industry
• Proficiency in using reservation and CRM systems
• Ability to work flexible hours, including weekends and holidays as needed
• Local Knowledge of the Whitsunday region and market

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise