Reservations Manager - Rydges Sydney Airport

EVT Limited; Sydney; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining discount/EVT perks

Movie tickets discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Descripción de la vacante

EVT Limited – Sydney International Airport NSW is seeking a Reservations Manager for Rydges Sydney Airport to lead a high-performing reservations team, drive direct bookings, manage inventory and rates across channels, and partner with the GM, Front Office and Sales to deliver results above market.

You will develop policies, monitor requests, supervise agents, analyse trends, and ensure exceptional guest service while maintaining data-driven KPIs.

Formación

• Experience in reservations or hotel role is required.
• Proficient with hotel systems such as Opera or iVvy.
• Strong leadership to recruit and develop a high-performing team.
• Commercial mindset to drive revenue through pricing and forecasting.
• Excellent communication and decision-making under pressure.
• Customer-first approach and ability to resolve guest issues.
• Strategic thinker with strong data interpretation skills.

Responsabilidades

• Lead a high-performing reservations team and convert inquiries into bookings.
• Drive direct bookings and manage inventory and rates across channels.
• Collaborate with GM, Front Office and Sales to deliver results above market.
• Develop policies, procedures and best practices for reservations operations.
• Monitor requests across phone, email, website and OTAs; ensure data accuracy.
• Recruit, train and supervise reservation agents; conduct performance reviews.
• Analyse market trends and set annual reservations plan and budget.
• Ensure exceptional guest service across all touchpoints and resolve escalations.
• Maintain reservation software and tools; keep systems updated.
• Support the team with additional duties to maintain performance.

Conocimientos

Reservations experience

Leadership

Commercial acumen

Communication

Customer service

Analytical skills

Organised

Herramientas

Opera

iVvy

Descripción del empleo

Reservations Manager - Rydges Sydney Airport

EVT Limited – Sydney International Airport NSW

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

Join the Rydges team and lead a high-performing reservations function that turns every enquiry into an exceptional guest experience. As Reservations Manager, you’ll drive direct bookings and room revenue, manage inventory and rates across all channels, and work closely with the GM, Front Office and Sales teams to deliver results above market.

• Develop and implement reservation policies, procedures and best practices to streamline operations.
• Monitor reservation requests across phone, email, website and third-party channels, ensuring guest information and preferences are accurately recorded.
• Manage inventory and room allocations to maximise occupancy and revenue.
• Recruit, train and supervise a team of reservation agents, conducting regular performance reviews, coaching and feedback.
• Collaborate with the Director of Operations and Sales & Marketing team to develop pricing strategies, promotions and packages that drive revenue growth.
• Analyse market trends and competitor strategies, and create and maintain an annual reservations plan and budget.
• Ensure exceptional customer service is delivered across all guest touchpoints, handling escalated issues to a satisfactory resolution.
• Monitor and analyse reservation data and KPIs, generating regular reports on trends, occupancy and revenue.
• Stay across reservation management software and tools, ensuring systems are maintained and updated to optimise processes.
• Assist colleagues with additional duties as required to support overall team performance.

What You’ll Bring

• Demonstrated experience in a reservations or similar hotel role.
• Working knowledge of hotel operating systems, such as Opera or iVvy.
• Strong leadership skills, with the ability to recruit, coach and develop a high-performing team.
• Commercial acumen, with a track record of driving revenue through pricing, promotions and forecasting.
• Excellent communication skills, with the confidence to make well-considered decisions under pressure.
• A customer-first mindset and a proven ability to resolve escalated guest issues professionally.
• Strong analytical skills, with the ability to interpret data and reporting to inform decisions.
• A resilient, organised approach with the ability to prioritise competing demands in a fast-paced environment.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.