Reservations Agent - Rydges World Square

EVT Group; Sydney; Presencial; AUD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining & stays 50%

Movie tickets discounts

Seasonal perks

Career growth

Paid parental leave

Descripción de la vacante

EVT Group’s Rydges World Square location is seeking a Reservations Agent to turn inquiries into memorable guest experiences. You will manage bookings by phone, email and online chat, helping guests find the best room, rate and package while driving direct bookings.

You’ll be a friendly, motivated communicator in a fast-paced environment. The role requires nights, weekends and holiday availability, with a focus on high service standards across EVT’s hotel network.

Formación

• Experience in customer service, preferably in hotel/resort.
• Confident communicator who handles inquiries and concerns gracefully.
• Fluent English; extra languages a bonus.
• Organised with the ability to juggle priorities in a fast-paced environment.

Responsabilidades

• Handle bookings by phone, email and online chat.
• Assist guests with room, rate and package selections.
• Promote services, offers and upgrades to boost revenue.
• Log guest complaints and update profiles for reporting.

Conocimientos

Customer service

Hospitality

Fluent English

Multi-tasking

Tech-savvy

Herramientas

Opera PMS

Descripción del empleo

About EVT

Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort‑style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check‑in to check‑out, our local heroes bring a can‑do attitude and “too easy” service. Whether it’s for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140‑entertainment experiences like Event Cinemas and Moonlight Cinemas, 150‑award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role

Be the first voice of Rydges and turn every enquiry into a memorable guest experience. As a Reservations Agent, you’ll handle bookings by phone, email and online chat, helping guests find the perfect room, rate and package while growing direct bookings and revenue. If you’re a friendly, motivated communicator who loves helping people and thrives in a fast‑paced environment, we’d love to hear from you.

Key Accountabilities

• Accurately handle bookings, waitlists, cancellations, and special requirements using PMS (Opera) and related systems.
• Act as a trusted contact for guests, addressing inquiries, preferences, and concerns while ensuring seamless check‑in/checkout processes.
• Promote hotel services, offers, and upgrades to enhance guest stays.
• Log guest complaints, update profiles, and elevate issues to management promptly.
• Maintain and merge guest/company profiles for accurate reporting and recognition.
• Collaborate effectively with hotel teams to ensure smooth operations and guest satisfaction.
• Assist colleagues with additional duties as required to support overall team performance.

Skills & Experience

• Similar experience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.
• Confident communicator who’s approachable and ready to handle both compliments and concerns with ease.
• Fluent in English, with extra language skills a bonus.
• Organised and able to juggle priorities, meet deadlines, and keep things running smoothly—even when it’s busy.
• Tech‑savvy, with experience using the Opera system is idea, with a strong understanding of other computer systems.
• Creative problem‑solver who turns challenges into opportunities for memorable guest experiences.
• Thrives in a fast‑paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.
• Flexible and willing to work nights, weekends, and holidays.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds.