Reservations Agent - Rydges Esplanade Cairns

EVT - Entertainment | Ventures | Travel; Cairns Regional; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Community volunteering

Job summary

EVT invites applications for a Reservations role at Rydges Esplanade Cairns, part of a dynamic hospitality network across entertainment and travel. You will handle reservations and guest communications, ensuring high service standards and smooth check-in experiences for diverse guests.

Ideal candidates bring experience in reservations or front desk roles, excellent communication, and a proactive, team-focused approach.

Qualifications

• Strong communication, organisational and problem-solving skills.
• Previous experience in reservations, reception, or a customer-facing hospitality role.

Responsibilities

• Manage all incoming reservations via phone, email and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates and promotions, identifying upselling opportunities
• Support Reservations and Front Desk operations as required

Skills

Communication

Organisational

Problem solving

Tools

Opera Cloud

Job description

About EVT: Rydges Esplanade Cairnsis part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Manage all incoming reservations via phone, email, and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates, and promotions, identifying upselling opportunities
• Support Reservations and Front Desk operations as required

Skills & Experience

• Previous experience in reservations, reception, or a customer-facing hospitality role
• Strong communication, organisational, and problem-solving skills
• High standard of personal presentation and professionalism
• Ability to work collaboratively within a team-focused environment
• Experience with Opera Cloud or similar property management systems (highly regarded)
• Availability to work a part-time roster, including weekends and public holidays

How You Work

• Daymaker ethos - no one’s too big for the small things.
• Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.