Reservations Manager - Rydges Sydney Airport

EVT; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave

Job summary

EVT Group, a diversified hospitality and entertainment group, is seeking a Reservations Manager for Rydges Sydney Airport. You will lead a high-performing reservations team, drive direct bookings, and manage inventory and pricing across channels to maximise occupancy and revenue.

You’ll collaborate with executive teams to develop pricing strategies, monitor KPIs, and ensure outstanding guest service across touchpoints. Strong leadership and data-driven decision making are essential.

Qualifications

• Demonstrated experience in a reservations or similar hotel role.
• Working knowledge of hotel operating systems, such as Opera or iVvy.
• Strong leadership skills, with the ability to recruit, coach and develop a high-performing team.
• Commercial acumen, with a track record of driving revenue through pricing, promotions and forecasting.
• Excellent communication skills, with the confidence to make well-considered decisions under pressure.
• A customer-first mindset and a proven ability to resolve escalated guest issues professionally.
• Strong analytical skills, with the ability to interpret data and reporting to inform decisions.
• A resilient, organised approach with the ability to prioritise competing demands in a fast-paced environment.

Responsibilities

• Lead a reservations function and turn enquiries into an exceptional guest experience.
• Drive direct bookings and room revenue, manage inventory and rates across channels.
• Collaborate with the GM, Front Office and Sales teams to deliver results above market.
• Develop and implement reservation policies, procedures and best practices.
• Responsible for group quotes, room conversions and CRM updates.
• Monitor reservation requests across phone, email, website and third-party channels.
• Manage inventory and allocations to maximise occupancy and daily revenue.
• Recruit, train and supervise a team of reservation agents with regular reviews.
• Collaborate on pricing strategies, promotions and packages to drive revenue growth.
• Analyse market trends and competitor strategies; create annual reservations strategy and budget.
• Ensure exceptional customer service is delivered across all guest touchpoints.
• Monitor and analyse reservation data and KPIs; generate regular reports.

Skills

Reservations experience

Hotel software (Opera/iVvy)

Team leadership

Revenue forecasting

Communication skills

Customer service

Data analysis

Resilient mindset

Tools

Opera

iVvy

Job description

About EVT:

Rydges Sydney Airportis part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

Join the Rydges team and lead a high-performing reservations function that turns every enquiry into an exceptional guest experience. As Reservations Manager, you’ll drive direct bookings and room revenue, manage inventory and rates across all channels, and work closely with the GM, Front Office and Sales teams to deliver results above market.

• Develop and implement reservation policies, procedures and best practices to streamline operations.
• Responsible for group quotes, room conversions and CRM update.
• Monitor reservation requests across phone, email, website and third-party channels, ensuring guest information and preferences are accurately recorded.
• Manage inventory and room allocations to maximise occupancy and daily revenue strategy.
• Recruit, train and supervise a team of reservation agents, conducting regular performance reviews, coaching and feedback.
• Collaborate with the Director of Operations and Sales & Marketing team to develop pricing strategies, promotions and packages that drive revenue growth.
• Analyse market trends and competitor strategies, and create and maintain an annual reservations strategy, plan and budget.
• Ensure exceptional customer service is delivered across all guest touchpoints, handling escalated issues to a satisfactory resolution.
• Monitor and analyse reservation data and KPIs, generating regular reports on trends, occupancy and revenue.
• Stay across reservation management software and tools, ensuring systems are maintained and updated to optimise processes.

• Assist colleagues with additional duties as required to support overall team performance.

What You’ll Bring

• Demonstrated experience in a reservations or similar hotel role.
• Working knowledge of hotel operating systems, such as Opera or iVvy.
• Strong leadership skills, with the ability to recruit, coach and develop a high-performing team.
• Commercial acumen, with a track record of driving revenue through pricing, promotions and forecasting.
• Excellent communication skills, with the confidence to make well-considered decisions under pressure.
• A customer-first mindset and a proven ability to resolve escalated guest issues professionally.
• Strong analytical skills, with the ability to interpret data and reporting to inform decisions.
• A resilient, organised approach with the ability to prioritise competing demands in a fast-paced environment.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.