Reservations Manager

Four Points by Sheraton; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts on F&B and酒店

Life with the Works program: flexible,

Job summary

Four Points by Sheraton Sydney is seeking a Reservations Manager to lead and optimize bookings for individuals, groups and FIT travelers. You will ensure accuracy of reservations, room blocks and billing while delivering exceptional service across channels.

In this fast-paced hospitality environment, you will maximise revenue through effective sales techniques, maintain records in line with policy, and collaborate with departments to support seamless guest experiences and confidentiality.

Qualifications

• Strong Excel knowledge.
• 2+ years experience in a similar managerial role within hospitality.

Responsibilities

• Manage and process individual, group, and FIT reservations, ensuring accuracy of bookings, room blocks, market codes, and billing arrangements.
• Provide exceptional client service by handling reservation enquiries, special requests, cancellations, and accommodation needs through various communication channels.
• Maximise revenue opportunities by applying effective sales techniques, promoting hotel services, and matching guests with appropriate room options.
• Maintain accurate reservation records and ensure compliance with hotel policies, procedures, and accounting requirements.
• Resolve concerns and reservation issues promptly, escalating complex matters when required to ensure a positive client experience.
• Support operational excellence by reviewing and implementing reservation procedures, monitoring room availability, and coordinating with relevant departments.
• Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards.
• Ensure the team is focused on building long-term, value-based customer relationships that ensure travelers have everything they need

Skills

Excel

Job description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.Join us as a Reservations Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent and group travelers.

Position Summary:

Manage and process individual, group, and FIT reservations, ensuring accuracy of bookings, room blocks, market codes, and billing arrangements.

Provide exceptional client service by handling reservation enquiries, special requests, cancellations, and accommodation needs through various communication channels.

Maximise revenue opportunities by applying effective sales techniques, promoting hotel services, and matching guests with appropriate room options.

Maintain accurate reservation records and ensure compliance with hotel policies, procedures, and accounting requirements.

Resolve concerns and reservation issues promptly, escalating complex matters when required to ensure a positive client experience.

Support operational excellence by reviewing and implementing reservation procedures, monitoring room availability, and coordinating with relevant departments.

Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards.

Ensure the team is focused on building long-term, value-based customer relationships that ensure travelers have everything they need

About You:

Strong Excel Knowledge

2 Years + Experience in a similar managerial role within the hospitality industry

Enthusiastic to elevate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.