At Your Service Agent

22322584; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Exclusive staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Employee Referral Incentives

Global Marriott network

Job summary

Four Points by Sheraton is seeking a Guest Service Agent to join our Sydney team. You will support the Guest Services group with daily operations, be the go-to expert on the hotel and local area, and ensure travellers receive friendly, genuine service.

You will handle enquiries, verify and adjust billing where needed, and build lasting relationships to encourage future bookings. This full-time on-site role requires familiarity with OPERA or similar PMS, relevant guest services experience, and

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to advance your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations.
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience.
• Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests.
• Build and strengthen relationships with existing and new travellers to enable future bookings.

Skills

OPERA PMS experience

Guest service experience

Communication skills

Problem solving

Job description

Additional Information
Job Number26122982
Job CategoryRooms & Guest Services Operations
Location88 Broadway, Hotel entrance via 4 Central Park Avenue Chippendale, Sydney New S 2008, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent (AYS) in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
• Build and strengthen relationships with existing and new travellers to enable future bookings

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to eliminate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.