Front Office All Rounder

22320911; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Discounted hotel rates

Food and beverage discounts

Recognition programs

Wellbeing programs

Paid birthday leave

Training and development

Job summary

Marriott International seeks a Part Time Guest Services Agent at 30 Pitt Street, Sydney. You will manage guest check-ins and process various payment types while addressing guest needs effectively.

Ideal candidates will have a welcoming demeanor, motivation for service excellence, and necessary Australian working rights. Join a team that values innovation and quality in hospitality at JW Marriott.

Qualifications

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation - its infectious.
• A passion for the industry and service.
• Australian Working Rights and RSA certificate.

Responsibilities

• Process all guest check-ins and check-outs.
• Handle all payment types and guest requests.
• Coordinate with Housekeeping for room readiness.
• Run daily reports and check for accuracy.
• Follow safety and security policies.

Skills

Personable communication skills

Energising motivation

Warm demeanour

Passion for service

Australian Working Rights

Responsible Service of Alcohol

Job description

Additional Information
Job Number26122856
Job CategoryRooms & Guest Services Operations
Location30 Pitt Street, Sydney New S 2000, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

What we ask of you:

• A genuinely warm & welcoming demeanour
• Personable communication skills
• Energising motivation - its infectious - no job is too big or too small
• A passion for the industry, a want to be the best in service
• Australian Working Rights
• New South Wales Responsible Service of Alcoholcertificate/card

POSITION SUMMARY

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Perks, Rewards, Motivations

• Team-spirited co-workers
• Encouraging leadership
• Discounted room rates on hotels worldwide
• Discount on food and beverages at participating Marriott International hotels worldwide
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Paid birthday leave
• Training and development

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.