Reservations Manager — Revenue & Guest Experience Leader

1FXNC; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Four Points by Sheraton in Sydney seeks a Reservations Manager to lead and optimize bookings for individuals, groups and FIT travelers. You will ensure accuracy, maximise revenue and maintain high service standards.

The role requires strong Excel skills, at least two years in a similar hospitality management position, and a proactive, customer‑minded approach. Join a welcoming Marriott team committed to excellence.

Qualifications

• Strong Excel knowledge.
• 2+ years experience in a similar managerial role within hospitality.

Responsibilities

• Manage and process individual, group, and FIT reservations, ensuring accuracy of bookings, room blocks, market codes, and billing arrangements.
• Provide exceptional client service by handling reservation enquiries, special requests, cancellations, and accommodation needs through various communication channels.
• Maximise revenue opportunities by applying effective sales techniques, promoting hotel services, and matching guests with appropriate room options.
• Maintain accurate reservation records and ensure compliance with hotel policies, procedures, and accounting requirements.
• Resolve concerns and reservation issues promptly, escalating complex matters when required to ensure a positive client experience.
• Support operational excellence by reviewing and implementing reservation procedures, monitoring room availability, and coordinating with relevant departments.
• Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards.
• Ensure the team is focused on building long-term, value-based customer relationships that ensure travelers have everything they need

Skills

Excel knowledge

Reservations management experience (2+

Job description

Four Points by Sheraton in Sydney seeks a Reservations Manager to lead and optimize bookings for individuals, groups and FIT travelers. You will ensure accuracy, maximise revenue and maintain high service standards.

The role requires strong Excel skills, at least two years in a similar hospitality management position, and a proactive, customer‑minded approach. Join a welcoming Marriott team committed to excellence.