Reservations Manager

1FXNC; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Life with the Works program

Training programs

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Four Points by Sheraton in Sydney seeks a Reservations Manager to lead and optimize bookings for individuals, groups and FIT travelers. You will ensure accuracy, maximise revenue and maintain high service standards.

The role requires strong Excel skills, at least two years in a similar hospitality management position, and a proactive, customer‑minded approach. Join a welcoming Marriott team committed to excellence.

Qualifications

• Strong Excel knowledge.
• 2+ years experience in a similar managerial role within hospitality.

Responsibilities

• Manage and process individual, group, and FIT reservations, ensuring accuracy of bookings, room blocks, market codes, and billing arrangements.
• Provide exceptional client service by handling reservation enquiries, special requests, cancellations, and accommodation needs through various communication channels.
• Maximise revenue opportunities by applying effective sales techniques, promoting hotel services, and matching guests with appropriate room options.
• Maintain accurate reservation records and ensure compliance with hotel policies, procedures, and accounting requirements.
• Resolve concerns and reservation issues promptly, escalating complex matters when required to ensure a positive client experience.
• Support operational excellence by reviewing and implementing reservation procedures, monitoring room availability, and coordinating with relevant departments.
• Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards.
• Ensure the team is focused on building long-term, value-based customer relationships that ensure travelers have everything they need

Skills

Excel knowledge

Reservations management experience (2+

Job description

Additional Information
Job Number26120072
Job CategoryReservations
Location88 Broadway, Sydney, New South Wales, Australia, 2008VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.Join us as a Reservations Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent and group travelers.

Position Summary:

• Manage and process individual, group, and FIT reservations, ensuring accuracy of bookings, room blocks, market codes, and billing arrangements.
• Provide exceptional client service by handling reservation enquiries, special requests, cancellations, and accommodation needs through various communication channels.
• Maximise revenue opportunities by applying effective sales techniques, promoting hotel services, and matching guests with appropriate room options.
• Maintain accurate reservation records and ensure compliance with hotel policies, procedures, and accounting requirements.
• Resolve concerns and reservation issues promptly, escalating complex matters when required to ensure a positive client experience.
• Support operational excellence by reviewing and implementing reservation procedures, monitoring room availability, and coordinating with relevant departments.
• Foster a professional and welcoming environment by building positive relationships with clients and colleagues while maintaining confidentiality and quality standards.
• Ensure the team is focused on building long-term, value-based customer relationships that ensure travelers have everything they need

About You:

• Strong Excel Knowledge
• 2 Years + Experience in a similar managerial role within the hospitality industry
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.