Front Office Supervisor

1BSLF; Port Douglas; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Career development and training

Employee Assistance Program

Referral incentives

Flexible working hours

Job summary

Sheraton Port Douglas is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences at our Port Douglas property.

Bring OPERA PMS experience and a background in hospitality supervision. You will manage check-in/out, guest inquiries, and build lasting guest relationships in a dynamic, guest-centric environment.

Qualifications

• OPERA PMS experience or similar required.
• Previous supervisory experience in hospitality.
• Must have working rights in Australia.
• Self-motivated, energetic and able to work in a fast-paced environment.
• Proactive with a can-do attitude.

Responsibilities

• Supervise the front office team and support daily operations.
• Be the expert on the hotel and local community to exceed guest expectations.
• Assist guests with check-in and check-out processes.
• Handle enquiries and tailor guest experiences.
• Build relationships with guests to drive future bookings.
• Take guest reservations and manage cash and card transactions.
• Oversee service standards and drive improvement initiatives.
• Lead and develop the team to reach their potential.
• Plan team-building activities to boost performance.

Tools

OPERA PMS

Supervisory experience

Australian work rights

Fast-paced environment

Proactive problem solving

Job description

Additional Information
Job Number26118118
Job CategoryRooms & Guest Services Operations
Location168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

• Be the connecter and facilitator of collective power andsupervise the front office team, supporting them with general operational tasks
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Take guest reservations and perform cash handling & credit card responsibilities
• Oversee service standards whilst identifying and implementing improvement initiatives
• Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to escalte your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

  Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.