Reservations & Guest Services Specialist (Part-Time)

EVT - Entertainment | Ventures | Travel; Cairns Regional; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Community volunteering

Job summary

EVT invites applications for a Reservations role at Rydges Esplanade Cairns, part of a dynamic hospitality network across entertainment and travel. You will handle reservations and guest communications, ensuring high service standards and smooth check-in experiences for diverse guests.

Ideal candidates bring experience in reservations or front desk roles, excellent communication, and a proactive, team-focused approach.

Qualifications

• Strong communication, organisational and problem-solving skills.
• Previous experience in reservations, reception, or a customer-facing hospitality role.

Responsibilities

• Manage all incoming reservations via phone, email and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates and promotions, identifying upselling opportunities
• Support Reservations and Front Desk operations as required

Skills

Communication

Organisational

Problem solving

Tools

Opera Cloud

Job description

EVT invites applications for a Reservations role at Rydges Esplanade Cairns, part of a dynamic hospitality network across entertainment and travel. You will handle reservations and guest communications, ensuring high service standards and smooth check-in experiences for diverse guests.

Ideal candidates bring experience in reservations or front desk roles, excellent communication, and a proactive, team-focused approach.