Reservations Agent - Rydges Esplanade Cairns

Rydges Hotels & Resorts; Cairns Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Volunteer opportunities

Job summary

EVT is seeking a part-time Reservations/Front Desk team member to manage bookings, handle guest enquiries and coordinate with the front desk. You will communicate guest requests and keep up-to-date knowledge of room types, rates, and promotions while providing friendly, professional service.

The role supports a network of EVT hotels, including partnerships with Rydges, Atura, LyLo, and other properties, with opportunities for career growth within the hospitality group.

Qualifications

• Experience in reservations, reception or similar hospitality role.
• Strong communication, organisation and problem-solving skills.
• High standard of presentation and professionalism.
• Ability to work collaboratively in a team.
• Experience with Opera Cloud or similar PMS is a plus.
• Available to work a part-time roster including weekends/public holidays.

Responsibilities

• Manage all incoming reservations via phone, email and online channels.
• Process bookings, cancellations and amendments accurately.
• Communicate guest special requests.
• Assist in resolving guest enquiries in a professional manner.
• Maintain knowledge of room types, rates and promotions, upsell opportunities.
• Support Reservations and Front Desk operations as required.

Skills

Reservations experience

Reception experience

Customer-facing hospitality

Communication skills

Team collaboration

Problem-solving

Tools

Opera Cloud

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities:

• Manage all incoming reservations via phone, email, and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates, and promotions, identifying upselling opportunities
• Support Reservations and Front Desk operations as required

Skills & Experience:

• Previous experience in reservations, reception, or a customer-facing hospitality role
• Strong communication, organisational, and problem-solving skills
• High standard of personal presentation and professionalism
• Ability to work collaboratively within a team-focused environment
• Experience with Opera Cloud or similar property management systems (highly regarded)
• Availability to work a part-time roster, including weekends and public holidays

How You Work

• Daymaker ethos — no one’s too big for the small things.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.