Reservations Agent – Craft Memorable Stays (Part-Time)

EVT Group; Cairns Regional; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Dining stays/EVT perks

Movie tickets discounts

Seasonal perks at Thredbo

Career growth across EVT network

Paid parental leave

Job summary

EVT Group operates across a wide network of hotels and entertainment venues in Australia and New Zealand, offering diverse career paths within hospitality. The Cairns-based reservations role involves handling bookings via phone, email, and online channels, resolving guest enquiries, and upselling where appropriate.

Join a Daymaker culture that values inclusivity and career growth, with perks from Day One and opportunities to develop across EVT’s hotel and entertainment network.

Qualifications

• Previous experience in reservations, reception, or a customer-facing hospitality role.
• Strong communication, organisational, and problem-solving skills.
• High standard of personal presentation and professionalism.
• Ability to work collaboratively within a team-focused environment.
• Experience with Opera Cloud or similar property management systems (highly regarded).
• Availability to work a part-time roster, including weekends and public holidays.

Responsibilities

• Manage all incoming reservations via phone, email, and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates, and promotions, identifying upselling opportunities
• Support Reservations and Front Desk operations as required

Skills

Customer service

Communication

Organisational skills

Problem-solving

Team collaboration

Tools

Opera Cloud

Job description

EVT Group operates across a wide network of hotels and entertainment venues in Australia and New Zealand, offering diverse career paths within hospitality. The Cairns-based reservations role involves handling bookings via phone, email, and online channels, resolving guest enquiries, and upselling where appropriate.

Join a Daymaker culture that values inclusivity and career growth, with perks from Day One and opportunities to develop across EVT’s hotel and entertainment network.