Reservations & Groups Lead — Safari Resort

Journey Beyond; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

A career with opportunities for growth

Employee Assistance Program

Discount on hotel accommodation & food

Job summary

Journey Beyond seeks a Reservations & Groups Manager based at Monarto Safari Resort to lead a team of Reservations Agents, drive guest-service excellence, optimize sales conversion and act as a product ambassador for Monarto Safari Resort and Safari Lodge.

You will oversee group bookings from proposal to post-stay follow-up, design tailored itineraries, handle issues with other teams, maintain relationships with group leaders and internal departments, and support the Front Office when required.

Qualifications

• Strong customer service and communication skills.
• Experience leading reservations or customer service teams.
• Experience in reservations or travel centre environments.
• Knowledge of reservation systems (NewBook) desirable.
• Passion for guest experience and going above and beyond.
• Proficient in Microsoft Office.
• Well versed in domestic and international travel, group/individual bookings.

Responsibilities

• Manage group bookings from proposal to post-stay follow up.
• Design group travel itineraries including tickets, accommodation and transport.
• Resolve booking issues and guest escalations with cross-team coordination.
• Maintain relationships with group leaders, coordinators and hotel departments.
• Assist Front Office team as needed.

Skills

Customer service

Leadership

Reservations experience

NewBook knowledge

Guest experience focus

Microsoft Office

Travel knowledge

Tools

NewBook reservation system

Job description

Journey Beyond seeks a Reservations & Groups Manager based at Monarto Safari Resort to lead a team of Reservations Agents, drive guest-service excellence, optimize sales conversion and act as a product ambassador for Monarto Safari Resort and Safari Lodge.

You will oversee group bookings from proposal to post-stay follow-up, design tailored itineraries, handle issues with other teams, maintain relationships with group leaders and internal departments, and support the Front Office when required.