Reservations & Guest Experience Specialist

Journey Beyond; Adelaide; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Group discounts

Career progression

Employee Assistance Program

Discount on hotel accommodation & F&B

Job summary

Journey Beyond is seeking a Reservation Agent for Monarto Safari Resort and Safari Lodge, based on site. You will handle phone and email enquiries, process reservations, promote packages, and tailor itineraries while delivering outstanding guest experiences.

This full-time role requires a passion for guest service and experience in hotel reception, with strong communication and administrative skills. Join a leading Australian experiential tourism group and enjoy staff discounts and development

Qualifications

• Great customer service and communication skills.
• Experience in reception or reservations in a hotel environment.
• Knowledge in NewBook systems desirable.
• Passion for guest experience and going above and beyond for guests.
• Intermediate skills in Microsoft Office.

Responsibilities

• Answer telephone and email enquiries for Monarto Safari Resort and Safari Lodge.
• Complete reservations and promote packages to guests.
• Tailor itineraries and build rapport with guests.
• Provide excellent customer service and assist guests with needs.

Skills

Customer service

Reception experience

Guest experience

MS Office

Tools

NewBook

Job description

Journey Beyond is seeking a Reservation Agent for Monarto Safari Resort and Safari Lodge, based on site. You will handle phone and email enquiries, process reservations, promote packages, and tailor itineraries while delivering outstanding guest experiences.

This full-time role requires a passion for guest service and experience in hotel reception, with strong communication and administrative skills. Join a leading Australian experiential tourism group and enjoy staff discounts and development