Reservations & Groups Lead — Luxury Resort

Hospitality & Guest Experience; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

Career progression opportunities

Employee Assistance Program

Discount on hotel accommodation & food

Job summary

Journey Beyond's Monarto Safari Resort is seeking a Reservations & Groups Manager to lead a team of reservations agents and deliver exceptional guest service. You will optimise sales conversion, manage group bookings from proposal to post-stay follow-up, and design tailored itineraries including tickets, accommodation and transport.

The role requires strong customer service, leadership, experience in reservations, knowledge of reservation systems (NewBook desirable), and solid MS Office skills,

Qualifications

• Experience leading customer service or reservations teams
• Experience in reservations or travel centre environment
• Knowledge of reservation systems (NewBook desirable)
• Excellent customer service and communication
• Intermediate MS Office skills
• Experience with domestic/international travel

Responsibilities

• Accommodation group management from proposal to post-stay follow up
• Design group travel itineraries including tickets, accommodation and transport
• Resolve booking issues and guest escalations with other teams
• Maintain relationships with group leaders, coordinators and hotel departments
• Assist the Front Office team when required

Skills

Customer service

Leadership experience

Reservations experience

Reservation systems

Guest experience

MS Office

Travel knowledge

Tools

NewBook

Job description

Journey Beyond's Monarto Safari Resort is seeking a Reservations & Groups Manager to lead a team of reservations agents and deliver exceptional guest service. You will optimise sales conversion, manage group bookings from proposal to post-stay follow-up, and design tailored itineraries including tickets, accommodation and transport.

The role requires strong customer service, leadership, experience in reservations, knowledge of reservation systems (NewBook desirable), and solid MS Office skills,