Reservations & Groups Manager | Monarto Safari Resort

Hospitality & Guest Experience; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

Career progression opportunities

Employee Assistance Program

Discount on hotel accommodation & food

Job summary

Journey Beyond's Monarto Safari Resort is seeking a Reservations & Groups Manager to lead a team of reservations agents and deliver exceptional guest service. You will optimise sales conversion, manage group bookings from proposal to post-stay follow-up, and design tailored itineraries including tickets, accommodation and transport.

The role requires strong customer service, leadership, experience in reservations, knowledge of reservation systems (NewBook desirable), and solid MS Office skills,

Qualifications

• Experience leading customer service or reservations teams
• Experience in reservations or travel centre environment
• Knowledge of reservation systems (NewBook desirable)
• Excellent customer service and communication
• Intermediate MS Office skills
• Experience with domestic/international travel

Responsibilities

• Accommodation group management from proposal to post-stay follow up
• Design group travel itineraries including tickets, accommodation and transport
• Resolve booking issues and guest escalations with other teams
• Maintain relationships with group leaders, coordinators and hotel departments
• Assist the Front Office team when required

Skills

Customer service

Leadership experience

Reservations experience

Reservation systems

Guest experience

MS Office

Travel knowledge

Tools

NewBook

Job description

About Us

With spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About the role

As a Reservations & Groups Manager based at Monarto Safari Resort, you will lead a team of Reservations Agents to deliver exceptional guest service, optimise sales conversion and be a product ambassador for Monarto Safari Resort and Safari Lodge. You will be responsible for group bookings as well as supporting daily reservations. Your days will include but not limited to:

• Accommodation group management and ownership, from proposal stage through to post-stay follow up.
• Build, create, and design group travel and holiday itineraries tailored for Monarto Safari Resort, including booking tickets, accommodation and securing rental transportation where required.
• Resolve booking issues and guest escalations, involving other teams where needed.
• Maintain relationships with key persons, including group leaders, coordinators and Hotel internal departments.
• Assist the Front Office team when required

About you

The successful candidate will require:

• Great customer service and communication skills
• Demonstrated leadership experience managing customer service or reservations teams
• Experience in reservations or travel centre environment
• Knowledge in reservation systems (NewBook desirable)
• Passion for guest experience and going above and beyond for guests
• Intermediate skills in Microsoft Office suite
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.).

What We Offer

• Journey Beyond Group discounts
• A career with opportunities for progression
• Employee Assistance Program
• Discount on hotel accommodation & food and beverage offerings