Reservations Agent | Monarto Safari Resort

Hospitality & Guest Experience; South Australia; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

Progression opportunities

Employee Assistance Program

Discount on hotel accommodation & food

Job summary

Monarto Safari Resort is seeking a Reservation Agent who delivers exceptional guest experiences and manages reservations for the resort and lodge. You will handle phone and email inquiries, promote packages, and tailor itineraries while building rapport with guests.

The role is full-time and based at Monarto Safari Resort, requiring a passion for guest experience and strong communication. Experience in hotel reception and Microsoft Office is valued, with knowledge of NewBook preferred.

Qualifications

• Experience in reception or reservations in a hotel environment.
• Knowledge in NewBook systems desirable.
• Intermediate skills in Microsoft Office suite.

Responsibilities

• Handle telephone and email inquiries and complete guest reservations.
• Promote packages and tailor itineraries for guests.
• Build rapport and provide excellent customer service.
• Assist guests with special requests and provide accurate information.

Skills

Customer service

Communication

Tools

NewBook

Job description

About Us

With spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About the role

We are seeking a Reservation Agent who is an expert in customer service and a product ambassador for Monarto Safari Resort and Safari Lodge. You will be responsible for receiving telephone and email enquires, completing reservations for our guests, promoting packages, tailoring itineraries, building rapport and providing excellent customer service to our guests. This is a full time role based at Monarto Safari Resort.

About you

The successful candidate will require:

• Great customer service and communication skills
• Experience in reception or reservations in a hotel environment
• Knowledge in NewBook systems desirable
• Passion for guest experience and going above and beyond for guests
• Intermediate skills in Microsoft Office suite

What We Offer

• Journey Beyond Group discounts
• A career with opportunities for progression
• Employee Assistance Program
• Discount on hotel accommodation & food and beverage offerings