Reservations & Guest Experience Specialist

Journey Beyond; Adelaide; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

Career progression opportunities

Employee Assistance Program

Discounts on hotel accommodation & F&B

Job summary

Journey Beyond's Monarto Safari Resort is seeking a Reservation Agent who delivers outstanding customer service and acts as a product ambassador for the resort and lodge. You will handle telephone and email enquiries, complete reservations, promote packages, tailor itineraries, and build rapport with guests in a full-time on-site role.

The successful candidate will have reception or reservations experience in a hotel environment, strong communication skills, and proficiency with Microsoft

Qualifications

• Experience in reception or reservations in a hotel environment.
• Excellent customer service and communication skills.
• Knowledge of NewBook systems desirable.
• Intermediate Microsoft Office skills.

Responsibilities

• Receive telephone and email enquiries and process reservations.
• Promote packages and tailor itineraries for guests.
• Build rapport and provide outstanding guest service.

Skills

Customer service

Communication skills

Reception experience

Reservations experience

Microsoft Office

Tools

NewBook

Job description

Journey Beyond's Monarto Safari Resort is seeking a Reservation Agent who delivers outstanding customer service and acts as a product ambassador for the resort and lodge. You will handle telephone and email enquiries, complete reservations, promote packages, tailor itineraries, and build rapport with guests in a full-time on-site role.

The successful candidate will have reception or reservations experience in a hotel environment, strong communication skills, and proficiency with Microsoft