Reservations Agent: Craft Bespoke Safari Getaways

Hospitality & Guest Experience; South Australia; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Journey Beyond Group discounts

Progression opportunities

Employee Assistance Program

Discount on hotel accommodation & food

Job summary

Monarto Safari Resort is seeking a Reservation Agent who delivers exceptional guest experiences and manages reservations for the resort and lodge. You will handle phone and email inquiries, promote packages, and tailor itineraries while building rapport with guests.

The role is full-time and based at Monarto Safari Resort, requiring a passion for guest experience and strong communication. Experience in hotel reception and Microsoft Office is valued, with knowledge of NewBook preferred.

Qualifications

• Experience in reception or reservations in a hotel environment.
• Knowledge in NewBook systems desirable.
• Intermediate skills in Microsoft Office suite.

Responsibilities

• Handle telephone and email inquiries and complete guest reservations.
• Promote packages and tailor itineraries for guests.
• Build rapport and provide excellent customer service.
• Assist guests with special requests and provide accurate information.

Skills

Customer service

Communication

Tools

NewBook

Job description

Monarto Safari Resort is seeking a Reservation Agent who delivers exceptional guest experiences and manages reservations for the resort and lodge. You will handle phone and email inquiries, promote packages, and tailor itineraries while building rapport with guests.

The role is full-time and based at Monarto Safari Resort, requiring a passion for guest experience and strong communication. Experience in hotel reception and Microsoft Office is valued, with knowledge of NewBook preferred.