Customer Service Coordinator - Reservations

UniLodge Australia Pty Ltd; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Two weeks paid parental leave

Study leave

Employee milestone rewards

On the spot award

Monthly sales bonus

Quarterly awards

Annual awards

Team member accommodation discounts

Employee referral payment

Parental leave return bonus

Job summary

UniLodge Australia Pty Ltd is seeking a Customer Service Coordinator - Reservations to front-line the resident experience at our Canberra properties. You will handle enquiries, show rooms, and support leasing and property services to ensure smooth operations and high occupancy.

The role emphasises strong communication, teamwork, and problem-solving to deliver excellent service to residents and owners alike.

Qualifications

• Experience in customer service and/or reception is desirable.
• Strong written and verbal communication skills.
• Good attention to detail and solid computer skills.
• A proactive, caring attitude and a willingness to help residents.

Responsibilities

• Operate day-to-day front desk reception with a focus on resident experience.
• Assist residents with enquiries related to residency, studies, and wellbeing.
• Complete check-in/check-out process for residents.
• Assist with leasing and property management of rooms/apartments.
• Conduct room shows to prospective tenants.
• Coordinate with maintenance, cleaners, security for smooth service.
• Aim to achieve budgeted occupancy figures and manage arrears.

Skills

Customer service

Reception

Communication

Attention to detail

Computer skills

Problem solving

Job description

Customer Service Coordinator - Reservations

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP). And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

WHO YOU ARE

You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

YOUR RESPONSIBILITIES

As a Customer Service Coordinator - Reservations, your responsibilities will include but not be limited to:

• Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
• Assist residents with enquiries related to residency, studies, general needs and overall well being
• Complete check in and out process for residents at the beginning and end of their tenancy
• Assist with leasing and the ongoing property management of rooms/units and apartments
• Conduct room shows to prospective tenants
• Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
• Work to achieve and maintain the budgeted occupancy figures
• Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

Our mandatory requirements include:

• Valid Working Rights in Australia and New Zealand
• National Police Check
• Working with Children Check (ACT)

JOIN THE TEAM

As part of the UniLodge family, you’ll enjoy a range of benefits and rewards designed to support your growth and wellbeing:

• Access to professional development, leadership, and wellbeing programs.
• Online learning, webinars, and face-to-face training.
• Two weeks paid parental leave
• Study leave
• Employee Milestone Rewards
• On the Spot Award, Monthly Sales Bonus, Quarterly Awards, Annual Awards
• Team Member Accommodation Discounts
• Employee referral payment
• Parental Leave Return Bonus

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.