Resident Experience Coordinator

UniLodge Australia Pty Ltd; Canberra; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Full uniform provided

Career progression opportunities

Employee wellbeing support

Parental leave options

Annual engagement surveys

Flu vaccinations

Job summary

UniLodge Australia Pty Ltd is seeking a Customer Service Coordinator to join on a casual basis. The role involves creating a welcoming environment, assisting residents with inquiries, and supporting wellbeing and safety initiatives.

Key tasks include handling residency queries, coordinating mail and filing, and contributing to an inclusive, customer-focused team culture. Applicants should have reception or hospitality experience and be available weekdays and weekends.

Qualifications

• Background in reception or hospitality is desirable.
• Demonstrated customer service focus and ability to handle inquiries.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries about residency, studies, general needs, and wellbeing.
• Monitor and report safety/wellbeing concerns and escalate as needed.
• Coordinate administrative duties (mail, filing, etc.).

Skills

Customer service

Communication skills

Computer literacy

Hospitality experience

We care attitude

Job description

UniLodge Australia Pty Ltd is seeking a Customer Service Coordinator to join on a casual basis. The role involves creating a welcoming environment, assisting residents with inquiries, and supporting wellbeing and safety initiatives.

Key tasks include handling residency queries, coordinating mail and filing, and contributing to an inclusive, customer-focused team culture. Applicants should have reception or hospitality experience and be available weekdays and weekends.