Floor & Pantry Supervisor | Norths Cammeray

Norths Collective; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free gym membership onsite

Job summary

Norths Cammeray, part of Norths Collective, invites applications for a Floor and Pantry Supervisor. You will lead a vibrant team, ensure outstanding guest service, and build rapport with our members while delivering efficient service across the venue.

You will manage rosters, reports in Word/Excel, and uphold cash handling and compliance standards. RSA/RCG certifications are required; a 7-day rotating roster including weekends is expected.

Qualifications

• RSA and RCG certifications required.
• Experience in hospitality or club environment preferred.
• Excellent guest service and team leadership skills.

Responsibilities

• Provide efficient and friendly service to members and guests.
• Take initiative to solve problems on shift.
• Maintain practical understanding of club operations and customer needs.
• Prepare reports using Microsoft Word and Excel.
• Maintain exemplary cash handling practices and accuracy.
• Comply with all regulatory and club policies.

Skills

Interpersonal skills

Communication

Under pressure

Roster flexibility

Tools

Word

Excel

Job description

A Place to Belong...

Norths Cammeray is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

A Place to Belong...

Norths Cammeray is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

About The Role...

Reporting to the manager on shift we are looking for a Floor and Pantry Supervisor to deliver exceptional and memorable service to our guests. You would be working in an enthusiastic team environment, ensuring all aspects of our guest experience exceeds expectations. Meeting and greeting with a welcoming smile and building rapport with our amazing members while delivering efficient and friendly service throughout the business. Demonstrating initiative and willingness to learn and grow in your role. You will be focused on providing a vibrant and professional atmosphere for both our customers and employees and will seek to grow membership through the provision of outstanding service and products. Your commitment to the Club's members and delivery of excellent customer service will be uncompromising and will be evidenced through your professional conduct and the standards you set for yourself, the team and the Club. Joining Norths Cammeray means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft and Seagulls Tweed Heads.

• Provide efficient and friendly service to our members and guests
• Initiative to effectively solve problems
• Practical understanding of the nature of our business and the customers we serve
• Ability to prepare reports utilising your skills with Microsoft Word and Excel
• Exemplary cash handling capabilities
• Demonstrable practical experience with compliance

The Candidate

• Outstanding behavioural and interpersonal skills
• Highly organised with strong communication and personal skills
• Experience in working under pressure in a fast environment
• Current RSA and RCG certifications
• Flexibility and available to work a 7 day, rotating roster including weekends and public holidays

Our Benefits

• Dynamic, energised, management team that is embracing change and focused on success
• Free gym membership onsite
• Work for a Club that continues to reinvent its relevancy to its local community

If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers' expectations and has them returning to their Club again and again, we would love to speak with you.